Manager, President's Club

Vancouver; Vancouver; On-site; CAD 75,000 - 95,000; Full time

Job summary

A prominent hospitality organization seeks a Manager for its food and beverage operations at a leading private club. The successful candidate will deliver unparalleled service and manage a motivated team in a high-paced environment. Candidates should have 3-5 years of relevant experience in fine dining, strong knowledge of food and beverage, and leadership skills. This role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• 3-5 years of fine dining food and beverage operations experience required.
• Strong commitment to quality and service is essential.
• Exceptional presence and strong communication skills are required.

Responsibilities

• Oversee daily food and beverage operations to ensure high standards.
• Deliver exceptional customer experiences and manage staff effectively.
• Handle post-event administrative duties including cash reconciliations.

Skills

Customer service excellence

Leadership and team management

Strong food and beverage knowledge

Conflict resolution

Planning and organizational skills

Flexibility in scheduling

Job description

POSITION SUMMARY

The Manager of the WELL Health President’s Club oversees and manages the food and beverage operations for our newest, industry-leading private club located between the Vancouver Canucks and visiting team’s dressing rooms. Additionally, this Manager supports the operations of our four premium clubs on the 200 level. The Manager is tasked with executing the highest standards of service and hospitality in the industry to create unforgettable experiences in the arena’s premium hospitality spaces.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned as required)

• Deliver superior customer service, creating memorable dining and best in class fan experiences through effective hiring, managing, and training of part-time staff
• Provide leadership, development, and motivationto theteam to ensureguestexperienceis always paramount through consistent delivery of high-quality food, beverage and service
• Overseeallday to day andevent activity to ensure proper planning and execution, including staff scheduling, room readiness, and product requisitioning
• Oversee post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, maintenance staff related issues
• Demonstrated ability to manage costs of goods
• Demonstrated ability to manage staffing costs
• Strong inventory skills with experience communicating and managing profit and loss statement variances
• Support other Hospitality departments as needed for other events such as internal events or significant Catering functions (on or offsite)

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 3-5 years of industry-leading fine dining food and beverage operations
• Strong commitment to a premium level of quality and service
• A strong on-floor presence and a demonstrated hands-on approach
• Exceptional, polished and professional presence
• Strong food, wine, and beverage knowledge, noting our wine list carries 1500+ labels
• Wine training certification is an asset
• Experience in a membership setting is an asset
• Superior communication and conflict resolution skills with the ability to relate professionally to all levels of clientele, staff, management, suppliers, and partners
• An inspiring leader who has proven management skills rallying a team to achieve its highest potential
• Strong solutions based problem-solving skills, including the ability to analyze current business problems and implement recommended action plans
• Strong emotional management skills and an ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise
• Excellent planning and organizational skills
• Ability to handle conflicting deadlines and prioritize accordingly
• Flexibility and ability to work evenings, weekends and holidays