Manager, Parking Operations Support Services

Toronto Parking Authority; Toronto; On-site; CAD 80,000 - 95,000; Full time

Job summary

A major Canadian municipal organization is seeking a Manager for Parking Operations Support Services. This role focuses on vendor contract management, fleet management, and emissions reduction initiatives, requiring strong analytical and project management skills. A degree in a relevant field and a minimum of five years’ experience are essential. The position involves collaboration with various stakeholders to ensure effective service delivery and regulatory compliance.

Qualifications

• Minimum of five (5) years’ experience in facilities, operations, project management or related field.
• Strong knowledge of employment laws relevant to facilities management.
• Detail-oriented with the ability to handle competing priorities.

Responsibilities

• Monitor and manage maintenance and repair needs for TPA facilities.
• Oversee contract management for maintenance contracts.
• Support the implementation of emissions reduction initiatives.

Skills

Vendor management

Communication skills

Analytical skills

Project management

Education

University degree or 3-year college diploma

Tools

MS Office

Job description

Overview

The Manager, Parking Operations Support Services supports Toronto Parking Authority's (TPA) Parking Operations Department in the management of services supporting our parking and tenant facilities portfolio. This role has a specific focus on vendor contract management, fleet management and decarbonization, building systems energy conservation and risk management and regulatory compliance. As a member of the Parking Operations team, the incumbent is customer-centric, highly analytical, with strong communications skills, works collaboratively with both internal and external stakeholders, including City of Toronto agencies and departments as well as with private sector partners, and ensures alignment with TPA’s annual operating and strategic plans.

RESPONSIBILITIES

• Tenant & Facilities Maintenance Services
  • Supports the Manager, Facilities Maintenance by monitoring the condition of, and arranges as necessary, the maintenance and repair needs for TPA facilities (rental and owned), including emergency power, building systems, fire and life safety systems, lighting, paving, drainage, structural, painting and others.
  • Through the management of vendor services and in collaboration with the Manager, Facilities Maintenance, supervises and coordinates the delivery of tenant portfolio facility maintenance services, and preventive maintenance programs through effective leadership and operational efficiency, in accordance with TPA and industry-best standards.
  • Manages tenant programs for TPA, liaising directly with tenants, property maintenance providers, external contractors and management teams at TPA and Corporate Real Estate Management (CREM), to advance and manage program effectiveness.
  • Responds promptly to tenant inquiries and complaints; ensures customer satisfaction with any concerns related to the TPA facility rental agreements.
• Contract & Vendor Management
  • Oversees contract management for maintenance contracts and projects, including associated inspection requirements of work performed by general and sub-contractors.
  • Works with Strategic Sourcing to develop a procurement strategy for key Facilities Maintenance and Parking Operations contracts. Leads the procurement process on new contracts including all associated procurement internal memos and board papers as required.
  • Liaises with team members to create need assessments and gap analysis to identify opportunities for various types of procurement.
  • Oversees compilation of maintenance contracts and procurement process, including estimating, scheduling, phasing and coordination of construction and maintenance work; assists in verification of quantities and contract work completed.
  • Prepares regular maintenance reports for key vendors through the ongoing tracking and monitoring of key performance indicators.
  • Collaborates with the Finance Department on a regular basis to ensure compliance with corporate and legislated policies and procedures.
  • Evaluates contractor and vendor performance to ensure service level compliance and improve future work assignments.
  • Administers and coordinates requirement reviews and various documentation related to maintenance activities and contracts.
  • Manages all aspects of the TPA Stockroom operation to ensure that the stockroom functions efficiently in the movement of materials from receiving to deployment while ensuring accurate record keeping and inventory control.
• Fleet Management Decarbonization & Energy Initiatives
  • Supports the Director, Parking Operations and the TPA in the implementation, maintenance and reporting of all emissions reduction initiatives to support TPA emissions reduction goals and the attainment of City of Toronto, Transform TO Net Zero targets.
  • Develops and provides reports on fleet and building carbon emissions as required by internal and external stakeholders including the City of Toronto.
  • Identifies and makes applications for any appropriate funding or grants related to carbon emission reduction initiatives.
  • In consultation with the Director, Parking Operations designs and manages long-term plans addressing both the acquisition, utilization, repair and disposal of operations vehicles and equipment, and the maintenance of Authority vehicles including the decarbonization of the TPA fleet.
• Risk Management & Regulatory Compliance
  • Monitors and ensures building systems compliance with legislative requirements prescribed by various Codes and Acts.
  • Monitors and ensures fire and life safety systems compliance with legislative requirements prescribed by various Codes and Acts.
  • Ensures vendor compliance with applicable employment laws including Occupational Health and Safety and Regulation for Industrial Establishment, WHMIS Regulation, Employment Standards Act and Ontario Human Rights Code.
  • Completes incident/injury reports and addresses damage claims as necessary.
  • Is an active member of the JOHSC as the liaison between the TPA and contractors working in TPA facilities.
  • Liaises with local business communities, City of Toronto and other TPA stakeholders, and attends meetings as needed on projects that affect the community.

QUALIFICATIONS

• A university degree or 3-year college diploma in facilities management, project management, business management, contract management or a related subject area.
• Minimum of five (5) years’ experience in facilities, operations, project management or a related field.
• Strong working knowledge of employment laws, including Occupational Health and Safety Act, Regulation for Industrial Establishments, WHMIS regulations, Employment Standards Act and Human Rights Code.
• Demonstrated experience in managing large and complex facilities related projects.
• Demonstrated proficiency with MS Office.
• Experience in developing and managing budgets including cost estimates.
• Sound knowledge of procurement processes and contract management.
• Detail-oriented with the ability to handle competing priorities while remaining flexible and adaptable in a complex and changing work environment.
• Demonstrated project management, conflict resolution and negotiation skills. Sound judgement and decision-making skills.
• Excellent interpersonal skills with the ability to establish and maintain good working relationships and a demonstrated ability to work as an effective team member.
• Demonstrated written communication skills to draft clear and concise correspondence and formal reports.
• Strong analytical, mathematical and statistical skills to organize and interpret data, identify trends, and develop recommendations and implementation plans.
• Developed decision-making, creativity, critical thinking and problem-solving skills to derive solutions and appropriate responses to problems in the face of conflicting needs.
• Candidates must have the ability to be on call 24 hours, 7 days a week and occasionally work extended and irregular hours.
• Must possess valid Class "G" Driver's License for the Province of Ontario with access to a personal vehicle.
• Vehicle insurance policy must have Business Coverage and a minimum of $2,000,000.00 liability.
• Internal candidates: Employees must have at least one (1) year of continuous service in their current role to be eligible for application.

About the Toronto Parking Authority

Toronto Parking Authority (TPA) is the largest municipal parking operator in North America, third largest bike share operator and largest operator of municipally owned EV charging in Canada. At the Toronto Parking Authority, we aspire to create a seamless customer experience that delivers on choice, ease, and speed through the City. We are proud to be a major strategic asset for the City in supporting Toronto’s Mobility goals. Our advancements, such as enhancements to the Green P app, the expansion of Bike Share Toronto and establishment of a new systems operating centre reflect our commitment to innovation and service excellence.