Manager - Operations

WESCO Distribution; Calgary; On-site; CAD 80,000 - 100,000; Full time

Job summary

A distribution company in Calgary seeks a Manager – Operations to manage multiple priorities in a customer-centered environment. You will lead a diverse team and oversee order fulfillment, service quality, and key performance indicators (KPIs). The ideal candidate will have 5+ years in operations, strong leadership skills, and a Bachelor's degree preferred. This role offers an opportunity to ensure compliance and drive efficiencies in a warehouse setting.

Qualifications

• 5+ years of operations experience in distribution center facilities is preferred.
• Experience managing a group or team is essential.
• Ability to travel 0-25% of the time.

Responsibilities

• Manage order fulfillment and shipping processes.
• Ensure compliance with policies and procedures.
• Drive efficiencies using LEAN methodologies.

Skills

Operations management

Team leadership

Customer service

LEAN methodologies

Effective communication

Education

High School Degree or Equivalent

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft PowerPoint

Job description

As the Manager – Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities

• Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.
• Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 5+ years’ operations experience, specifically in distribution center facilities preferred
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Ability to travel 0-25% of the time

Working Environment

Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.