Manager, Major Projects

Hydro One; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

A leading energy services provider in Toronto is seeking a Project Manager to oversee large transmission customer connection projects. This role involves building customer relationships, managing performance reviews, and ensuring compliance with safety programs. Qualified candidates should have a degree in engineering or business, experience in project management, and strong communication skills. The company values diversity and inclusion and offers a competitive work environment focused on continuous improvement.

Benefits

Competitive salary

Career development opportunities

Inclusive work culture

Qualifications

• Requires experience in electrical-transmission project management systems and business processes.
• Demonstrated experience with various contracting strategies.
• Requires in-depth experience in project planning and approval processes.

Responsibilities

• Support the Director of Project Delivery with large Transmission Customer Connection projects.
• Manage performance reviews and pay recommendations for direct reports.
• Ensure compliance with safety programs and corporate policies.

Skills

Electrical-transmission project management experience

Business development skills

Customer service focus

Strong written and verbal communication

Leadership and supervisory abilities

Ability to navigate complex organizations

Education

University degree in engineering or business

Job description

51027-Toronto-Regular.

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

General Responsibilities

• Support the Director of Project Delivery with development and delivery of large Transmission Customer Connection projects.
• Maintain and enhance internal and external customer relationships.
• Build a customer-service culture within the organization, focusing on agility, flexibility, responsiveness, speed, quality, and competitiveness.
• Able to set targets, develop programs and monitor continuous improvement of the corporate capital project delivery program.
• Responsible for all direct reports performance reviews and pay recommendations.
• Ensure administration and compliance of corporate/business unit policies and procedures, applicable legislation and collective agreements.
• Develop and monitor project delivery work programs and ensure compliance with safety programs.
• Plan, organize and assign work to direct reports as well as develop, implement and maintain adequate project delivery procedures and standards and the preparation of tender documents and evaluations.
• Administer and control large and complex contract work within the capital project program.
• Ensure the appropriate training and development of all direct reports.
• Oversee proposal activity related to a variety of work functions ensuring Hydro One and Business Unit interests and guidelines are maintained.
• Problem-solve on critical projects to ensure meeting of in-service dates.
• Drive continuous improvement enhancements within the line of business environment.
• Supervise staff engaged in all aspects of project definition and execution, including sourcing strategy, contracting strategy, regulatory and financial challenges, scheduling, estimating, materials management, analytic services, customer engagement, community engagement, and First Nations engagement.
• Plan, schedule, organize, and assign work to ensure that quality, accuracy and safety of work are delivered on schedule.
• Provide advice, guidance, and direction to staff in the resolution of work/project related problems, as well as provide clear expectations and performance measures.
• Provide leadership through experience, commitment to established processes, demonstration and prompt response to staff requirements to achieve targets, plans, strategies, and quality objectives to deliver service levels.
• Lead and manage complex power systems projects, responsible for integration of transmission stations and lines, distribution stations and lines, civil, electrical, environmental, real estate, P&C, SCADA, and telecommunications.
• Coordinate work program needs for project and team charters while identifying key customers and stakeholders.
• Implement quality assurance mechanisms utilizing problem-solving techniques, lessons learned, audits, and evaluations for ongoing project quality and continuous improvement by assessing and implementing project-specific improvement strategies.
• Manage and perform the full life cycle of work programs and projects, resolving issues of performance, resourcing, outage management, change control, scheduling, and control.
• Provide consultation, planning, and support services to business units and functions in connection with transmission stations and transmission lines.

Managerial Accountabilities

• Support Hydro One strategy to be a customer-focused organization.
• Manage the unit and achieve targeted results through diligent and accurate oversight of the financial aspects of the department.
• Develop and measure a customer satisfaction performance index for large transmission connection projects.
• Maintain a team of subordinates who can produce the required outputs.
• Oversee a large contract for Project Management services.
• Provide staffing recommendations as requirements and objectives evolve.
• Assess staff capability to do the required work, now and in the future.
• Conduct personal effectiveness reviews of subordinates to build relationships and trust, and to improve effectiveness.
• Advocate the acquisition of appropriate tools and skills to optimize staff performance.
• Mentor, counsel, and foster the personal development of all subordinates.
• Manage the unit and achieve the approved programs and targeted results through the promotion of teamwork between the various disciplines and lines of business across Hydro One.
• Optimize all resources at the manager's disposal and encourage innovative ways to reduce costs and improve efficiencies.
• Promote a safe workplace through leadership, clear accountability, and adherence to corporate regulatory rules, procedures, and practices.
• Maintain and develop a skilled workforce within the department, creating development opportunities that promote success planning.
• Maintain a team of high-performance subordinates who are capable and enabled to produce the required outputs.

Selection Criteria

• Requires experience in electrical-transmission project management systems and business processes.
• Demonstrated experience in business development.
• Demonstrated experience in customer service or customer focus roles/assignments/projects.
• Demonstrated experience with variety of contracting strategies and models (design-bid-build, engineer-procure-construct (EPC), EPCm, progressive design build, early contractor involvement, cost-plus incentive fee).
• Strong written and verbal communication skills.
• Requires experience in consulting, project management, contract development and contract administration, and facilitation services throughout all phases of project life cycles, including needs assessment, business case development, approval, implementation, and transition to operational status.
• Requires experience managing multiple work programs and effectively leading and facilitating teams consistent with the goals and philosophies of continuous quality improvement.
• Requires experience in leadership and supervisory roles.
• Requires a university degree in engineering or business.
• Extensive knowledge of transmission and distribution systems and assets.
• In-depth experience in the following areas: project planning and approval process, project estimating and budgeting, financial and cost accounting, customer support.
• Experience in complex data management and report preparation, schedule preparation, presentation preparation to customers, and presentation and briefings to executives.
• A period of up to 12 years is considered necessary to gain this experience.
• Demonstrated strong ability to navigate large and complex organizations to deliver for the customer.
• Demonstrated professional level of communication skills, both oral and written, to communicate effectively with customers.
• Demonstrated record of initiating process improvements.
• Demonstrated ability to coordinate work, and work in a team environment.
• Demonstrated record of advocating and driving change that benefits the customer (internal or external).
• Demonstrated understanding of Ontario's regulatory framework for electricity transmission with respect to environmental regulations and energy regulations.

Essential Competencies

• The ability to learn new tasks/information quickly and apply the skills to various situations.
• The ability to build and lead strong teams at the management level.
• The ability to understand the business implications of decisions and the ability to strive to improve organizational performance.
• Flexibility and adaptability regarding changes to work.
• The desire to assist others, to meet their needs.
• The ability to build persuasive arguments based on logic and fact.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Hydro One and its partners/affiliates may use AI to screen, assess or select applicants for the position.

Employer of the year 2025

Deadline: January 12, 2026

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We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.