Manager, IT Operations & Technology Services

ATS Automation; Cambridge; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading automation solutions provider is seeking a Manager for IT Operations & Technology Services in Cambridge. You will oversee IT operations, manage a team of IT professionals, and optimize service delivery. The ideal candidate will have over 7 years of experience in IT service delivery and a strong background in ITIL best practices. Join a thriving organization focused on innovation and collaboration while offering opportunities for professional growth.

Benefits

Opportunities for growth

Collaborative work environment

Engagement with the community

Qualifications

• Bachelor’s degree or diploma in IT, Business, or Computer Science.
• 7+ years in IT service delivery with a focus on operations.
• 3+ years of leading IT teams, preferable with global experiences.

Responsibilities

• Oversee IT Operations and Service Delivery, ensuring high service quality.
• Manage endpoint technology lifecycle and optimize ITIL processes.
• Lead a team of IT professionals, providing coaching and mentoring.

Skills

IT service delivery

IT operations

Leadership

Communication

Interpersonal skills

SLA/KPI frameworks

ITIL best practices

Education

Bachelor’s degree in Information Technology

Diploma in Business Administration

Computer Science

Tools

M365

VDI

ITAM software

Job description

Job Profile

Position Title: Manager, IT Operations & Technology Services

Department: Corporate – Information Technology (IT)

Reports To: Director, Infrastructure and Operations

ATS Corporation | Overview

ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’.

Job Summary

The Manager of IT Operations & Technology Services will oversee key functions including IT Operations (ITIL), Endpoint Technology Services/Solutions, and Service Delivery. This role leads cross-functional teams to ensure the delivery of high-quality IT services, optimize end-user technology platforms, and manage service and support operations. The manager will also support enterprise IT Change, Problem, Configuration & IT Asset Management processes.

Specific Responsibilities

• Strategy & Planning
  • Support the development and execution of strategic plans for IT service delivery aligned with organizational goals and ITIL best practices.
  • Contribute to the creation and maintenance of a 2-3 year end-user technology roadmap.
  • Assist in identifying opportunities for service improvements and operational efficiencies.
  • Collaborate with senior leadership to assess emerging technologies and recommend solutions that align with business needs.
• Operations & Process Management
  • Manage and optimize endpoint technology lifecycle, including desktops, laptops, mobile devices, software, and collaboration tools such as M365, VDI, ITAM, AV, and software delivery.
  • Ensure ITIL processes (incident, problem, change, and service level management) are effectively implemented and followed.
  • Oversee day-to-day service desk operations, including monitoring performance and recommending process improvements.
  • Ensure adherence to approved policies, procedures, and standards across all IT operations.
  • Coordinate with Corporate IT Infrastructure teams to support local network, servers, backup, and recovery needs.
• Team Management & Leadership
  • Lead a team of IT professionals, including IT Service Desk, Endpoint Technology Engineering, and Service Management staff across multiple locations.
  • Provide coaching, mentoring, and development opportunities to team members.
  • Assist in succession planning and building a sustainable, scalable team.
• Vendor & Financial Management
  • Collaborate with vendors to support the delivery of IT services and solutions.
  • Participate in vendor evaluations and manage vendor relationships to ensure service quality and business value.
  • Support budget and headcount management within the team.
  • Help identify and implement process improvements to reduce costs and improve service delivery.
• Collaboration & Communication
  • Work closely with IT leaders, department heads, and business stakeholders to understand and meet IT service needs.
  • Ensure effective communication between IT service teams and other departments.
  • Assist in project planning and management following established IT project methodologies.
  • Support IT integration during M&A activities, ensuring seamless IT support delivery.
  • Represent the IT Operations & Technology team in relevant IT meetings and forums.

Qualifications

Education: Bachelor’s degree or diploma in Information Technology, Business Administration, Computer Science, or related experience.

Experience:

• Approximately 7+ years of experience in IT service delivery, focusing on IT operations, ITAM, and endpoint technology.
• 3+ years experience leading IT teams, including working with global or offshore locations preferred.
• Solid knowledge of SLA/KPI frameworks and enterprise ITIL best practices.
• Experience managing endpoint technology environments and associated budgets.
• Strong leadership, coaching, communication, and interpersonal skills.
• Demonstrated ability to work in a fast-paced, dynamic environment.
• Proactive ownership and commitment to operational excellence.
• Ability to effectively communicate across all levels of an organization.

Location: Cambridge, Ontario (On-site)

Why Join ATS?

• Be a part of a thriving organization that is a global leader in advanced automation solutions
• Collaborate with other bright, talented professionals focused on innovation and continuous improvement
• Discover opportunities for growth within ATS as we strive to develop, engage, empower, and energize our people
• Make an impact and give back to our communities in a meaningful way
• Work in a safe, positive, and inclusive environment where everyone is respected and given the opportunity to do their best

And much more!

ATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance to notify our offices as soon as possible if accommodation is necessary.