Manager, Hockey Leagues

Canlan Sports; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading sports management company in Toronto is seeking a Manager for Hockey Leagues. You will ensure exceptional customer experiences and manage Adult and Youth Hockey Leagues. Ideal candidates will have supervisory experience in sports and a degree in a related field. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• 3-5 years of supervisory experience in sports-related businesses.
• Experience in hockey league management or league programming.
• Knowledge of marketing campaigns and communications strategies.

Responsibilities

• Manage registrations, schedules, and relationships to enhance customer experiences.
• Drive customer acquisition and retention.
• Oversee Adult Safe Hockey League operations.

Skills

Supervisory experience in sports-related businesses

Proficient in Microsoft Office

Exceptional communication skills

Education

Degree or Diploma in Sports, Business, Recreation

Tools

CRM systems

Job description

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

Join Canlan Sports as the Manager for Hockey Leagues and play a pivotal role in the successful operation of Adult Leagues like the Adult Safe Hockey League (ASHL) and Youth Leagues, ensuring top-notch customer experiences and league management.

Position Requirements

• Minimal annual travel required for team meetings and conferences.

Accountabilities

• Manage registrations, schedules, and relationships to enhance customer experiences.
• Drive customer acquisition, retention, and oversee staff effectively.
• Flexibility in work hours, including evenings and weekends.

Leadership Competencies And Responsibilities

• Oversee Adult Safe Hockey League (ASHL) operations and drive execution excellence.
• Collaborate on ASHL Tournaments Delivery for successful outcomes.
• Support Youth Hockey League (YHL) operations for exceptional youth league experiences.
• Lead sales initiatives, foster customer relationships, and drive growth.
• Develop teams, manage conflicts, prioritize customer service, and resolve inquiries.
• Drive innovation, identify market opportunities, and enhance product development.
• Manage financial accountabilities and administrative functions efficiently.

Qualifications And Education

• Degree or Diploma in Sports, Business, Recreation, or related field.
• Experience in hockey league management or league programming.
• Certificates in relevant areas are advantageous.

Abilities, Attributes, And Experience

• 3-5 years of supervisory experience in sports-related businesses.
• Proficient in technology and computer skills; adept at Microsoft Office and CRM systems.
• Knowledge of marketing campaigns and communications strategies.
• Strong understanding of hockey leagues, tournaments, and operating procedures.
• Exceptional communication skills for internal and external stakeholder engagement.
• Innovative thinker with a strategic approach to product execution and growth opportunities.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.