Manager, Clinical Services

George Jeffrey Children's Centre; Northwestern Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A pediatric health facility is seeking a Manager of Clinical Services to lead a dedicated team providing therapy and support services. This role requires a Master’s degree, leadership experience, and knowledge of healthcare practices. The ideal candidate will manage programs, ensure quality service delivery, and mentor staff. A competitive salary, benefits, and professional development opportunities are offered in a supportive environment.

Benefits

Competitive salary

Extended health benefits

Company pension

Professional development opportunities

Qualifications

• Minimum of three years progressive leadership or managerial experience.
• Registration with a relevant professional body.
• Knowledge of healthcare regulations and practices.

Responsibilities

• Manage day-to-day functioning of programs and services.
• Lead and motivate clinical staff.
• Implement quality service procedures.

Skills

Leadership

Communication skills

Analytical skills

Coaching and mentoring

Education

Master's degree in a health-related discipline

Bachelor's degree with additional training

Job description

George Jeffrey Children's Centre is a paediatric health facility in Thunder Bay, Ontario providing occupational therapy, physiotherapy, speech-language pathology, social work, recreation and behaviour support services to children and youth with physical, communication and developmental needs. With a staff committed to enriching lives by delivering specialized rehabilitative and interprofessional services, this is your opportunity to work alongside a dedicated client-centred paediatric health care team.

The Manager, Clinical Services (the Manager) is a key contributing member of GJCC's leadership team. The Manager provides direction, supervision and leadership for inter / multi-disciplinary staff that provide program services and supports GJCC's growth strategies, while ensuring the achievement of service standards and clinical targets.

Current Portfolio includes School Years Services (occupational therapy, physiotherapy, speech-language pathology), Augmentative Communication Program, Seating & Mobility Program, Recreation & Leisure

Key Responsibilities

Accountability for Results

• Responsible for the management of the day-to-day functioning of assigned programs and services
• Effectively present and communicate information relating to operational needs and initiatives to staff and management
• Identify service trends / developments in the external environment
• Make recommendations for program improvement and lead implementation
• Plan, evaluate and monitor program financial and operational performance and ensure cost-effective processes and procedures are in place / implemented
• Oversee appropriate scheduling / staffing / skill mix for clinical service provision
• Monitor and report on metrics of service delivery related assigned programs

Leadership and People Management

Lead and motivate staff and subsequently recognize staff who are highly engaged with the team and GJCC as a whole

Identify and address staffing needs, in conjunction with Human Resources

Participate in recruitment and selection processes, in collaboration with Human Resources

Provide coaching and performance management of assigned staff, including the ongoing evaluation of performance and the development of skills and competencies required to achieve goals

Coach and manage staff with performance issues and consult appropriately with Human Resources

Delegate responsibility and decision-making to appropriate individuals and teams

Identify skills and / or knowledge gaps relative to clinical service delivery needs

Provide opportunities and support staff education and development.

Establish an effective program specific onboarding process, and set performance expectations of new staff

Facilitate and maintain program specific team development

Quality Service Management

Ensure standardized systems and procedures are in place and adhered to in order to facilitate excellence in quality services

Manage high risk issues and manage / conduct complaint and incident investigations relating to client / staff issues

Coach operations team members to develop appropriate risk management action plans

Work closely with the Leadership Team to support new business initiatives and ongoing business contract requirements and provide support to RFP contract development as required

Inform the development of strategic directions

Identify, establish and maintain key community partnerships within the local region

To be considered for this position, candidates should meet the following criteria :

Master's degree in a health-related discipline, business management, or related fields. Bachelor degree will be considered with additional professional development and demonstrated leadership experience.

Registration and / or affiliation with a relevant professional regulatory body or college

Minimum three (3)-years' progressive leadership development and or experience working in a managerial capacity

Knowledge of healthcare including provincial initiatives, policy and applicable legislation and related regulations

Valid Ontario Driver's Licence and access to a reliable personal vehicle

Willingness to travel

Demonstrated success in leading, coaching and mentoring others

Superior written and verbal communication skills, using a variety of formats and directed to a range of audiences. Comfortable presenting to a range of audiences

Excellent planning, organizational, research, analytical skills inclusive of data analysis and critical-thinking skills

Regarded with trust and respect; ability to work collaboratively with community and partner agencies

Possess knowledge of evidence-based practice, clinical best practices and outcome-based evaluation.

Knowledge of budgeting and financial processes

Has a genuine desire to empower and inspire children, youth and families

A complete description of job responsibilities and required skills and qualifications is available at

Why George Jeffrey Children's Centre?

George Jeffrey Children's Centre offers a competitive salary, extended health and insurance benefits, and the Healthcare of Ontario Pension Plan (HOOPP). Our staff work in a collaborative and supportive environment and are provided supports for professional growth and development.

Why Thunder Bay?

Thunder Bay is the regional capital of Northwestern Ontario. The city sits on the shores of Lake Superior - the world's largest freshwater lake - and is a natural gateway by seaway, road, rail and air to western Canada. A new generation of creative entrepreneurs, global transport connections, epic outdoor adventures, mix of global cultures and balanced quality of life, Thunder Bay is one of Canada's top emerging cities. To learn more about our great City, visit Relocation assistance may be provided.

For a complete description of job responsibilities, required qualifications and skills, and for information on how to apply, visit Qualified candidates are invited to apply by September 28, 2025 to :

Human Resources

George Jeffrey Children's Centre

200 Brock Street East

Thunder Bay, ON P7E 0A2

George Jeffrey Children's Centre follows the principles of dignity, independence, integration and equal opportunity. If you have accessibility or other requirements that need to be considered during the recruitment process, please let us know.

Job Types : Full-time, Permanent

Benefits :

Casual dress

Company pension

Dental care

Disability insurance

Extended health care

Flexible schedule

Life insurance

On-site parking

Paid time off

Vision care

Work Location : In person