Manager Clinical Operations

Northern Health; Prince George; On-site; CAD 129,000 - 160,000; Full time

Job summary

A regional health authority in Prince George is seeking a Manager for Clinical Operations to ensure excellence in patient-centered care within specified clinical areas. The role requires significant management and leadership experience, demanding a Bachelor's in a health-related field and at least five years of recent clinical experience. Ideal candidates will demonstrate strong negotiation, cultural agility, and leadership abilities. An attractive salary range of approximately CAD 129,557 to CAD 159,875 is offered, along with comprehensive benefits and opportunities for professional growth.

Benefits

Comprehensive benefit package

Four weeks vacation

Financial support for moving expenses

Employer-paid training

Outdoor activities

Qualifications

• Minimum of five years of related clinical experience, including two in a leadership role.
• Registration with the relevant professional college or association preferred.

Responsibilities

• Ensure patient-centered care excellence within clinical areas.
• Lead operations, management, risk management, and quality improvement.
• Utilize resources effectively and support organizational goals.

Skills

Leadership experience

Empathy

Negotiation skills

Cultural agility

Process orientation

Program management

Education

Bachelor's degree in a health-related field

Job description

Position Summary

Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a champion with significant management and leadership experience to join our Clinical Operations department. In accordance with the established vision, mission, values and strategic priorities of the organization, the Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Northern Health.

Starting salary will be approximately from $129,557 to $159,875 and will be based on education, training, experience, reporting structure and salaries of similar positions.

University Hospital of Northern BC (UHNBC)

UHNBC is the largest Acute Care facility within the Northern Health region, and a hub for specialized health services. It's also a teaching hospital:

• Provides undergraduate physician training through the Northern Medical Program, run by the University of British Columbia and University of Northern British Columbia.
• Hosts residents in UBC's Family Practice Residency Program
• Is a key clinical education site for nursing and many health sciences students at UNBC, the College of New Caledonia, BCIT and other institutions.
• UHNBC has benefited from nearly $100 million in expansions, renovations and new equipment since 2001:
  • Patient care addition with an expanded emergency room and updated ICU
  • State-of-the-art maternal-child care centre (including a single room neonatal ICU)
  • Facilities to accommodate undergraduate physician training
  • MRI unit
• UHNBC is also home to a cancer centre for Northern BC, featuring a wide range of cancer treatments including radiation therapy.

UHNBC is growing, with the new Acute Care Tower estimated to open in winter 2031. This major expansion will bring state-of-the-art care to Northern BC. By joining our team in Prince George now, you'll position yourself to work in one of the most advanced acute care environments in the province.

Prince George

Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region's economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC's most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia - Canada's Green university. The warm, friendly, and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!

• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• "Loan Forgiveness Programs" are offered through the Federal and BC Government for eligible professions.

IMPORTANT NOTE:

As part of your application process, you will need to upload the following documentation:

• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.

Examples may include:

• Program certificates or diplomas
• High school/college/university transcripts etc.

It is also recommended to provide a cover letter and resume.

Are you an International Applicant? Before

Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page.

Qualfications

• Bachelor's degree in a health-related field.
• A minimum of five (5) years recent, related clinical experience, including two years in a leadership role.
• Or an equivalent combination of education, training, and experience.
• Current registration with the relevant professional college or association preferred.

Skills and Abilities:

• Leads Self/Cultural Agility - self-awareness, demonstrates character; noticing and adapting to cultural uniqueness to create a sense of safety for all.
• Engages Others/Empathy - fosters the development of others, communicates effectively, builds effective teams, listens with heart rather than reacting.
• Achieves Results/Process Orientation - takes action to implement decisions, assesses & evaluates results, follows culturally respectful processes that also produce results.
• Develops Coalitions/Building a Trust-Based Relationship - builds partnerships & networks to create results, demonstrates a commitment to customers & service, navigates socio-political environments, building personal relationships in addition to professional ones, participating in open exchanges of experiences and culture.
• System Transformation/Credible Champion - demonstrates systems/critical thinking, strategically oriented to the future, champions & orchestrates change, remains self-aware and maintains effective relationships, shows courage and conviction in advocating for change for the betterment of Indigenous people.
• Demonstrated ability to guide individuals and groups while maintaining group cohesion, motivation, commitment, and effectiveness.
• Demonstrated ability to effectively introduce and manage change that is consistent with the vision, purpose, and operating principles of Northern Health.
• Demonstrated ability to plan, develop, implement, manage, and evaluate programs.
• Excellent negotiation skills to relate effectively with clients, medical staff, and members of the interdisciplinary team.
• Ability to define own continuing education needs and maintain competency through reading literature, management workshops, seminars, and available educational offerings.

Who we are

Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation's communities. We deliver hospital and community-based health care for a population of 300,000. Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC. There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.