Manager, Client Experience

Cavell Risk, Inc.; Toronto; On-site; CAD 75,000 - 100,000; Full time

Job summary

A leading insurance brokerage firm in Toronto is looking for a Manager of Client Experience. This role is designed for a licensed broker with strong communication skills and at least 3 years of experience in commercial broking. You will lead client delivery, manage complex accounts, and mentor junior team members while ensuring compliance and service excellence. Full-time position with a competitive salary range of CA$75,000 to CA$100,000 yearly.

Qualifications

• At least 3 years of commercial broking experience.
• Proven track record in client relationship management.
• Ability to negotiate terms and manage complex accounts.

Responsibilities

• Lead and manage client relationships with high-quality service.
• Oversee submissions, quotes, and policy documents.
• Ensure compliance with regulations and support team growth.

Skills

Strong communication skills

Market insight

Relationship management

Education

Valid RIBO license

Job description

Overview

Join to apply for the Manager, Client Experience role at Cavell Risk, Inc.

Base pay range: CA$75,000.00 / yr - CA$100,000.00 / yr

This range is provided by Cavell Risk, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• The Manager, Client Experience plays a key leadership role in delivering high-quality insurance brokerage services. As a trusted point of contact for clients and markets, you’ll manage relationships, lead placements, and ensure service excellence—while helping mentor and develop junior team members.
• You’ll oversee submissions, quotes, policy documents, renewals, billing, and collections. With minimal supervision, you’ll negotiate terms, present proposals, and manage accounts with higher complexity, exposure, or customization. You’ll also monitor deadlines, ensure compliance with regulations, and support the growth of our client service team.

Qualifications

• This role is ideal for a licensed broker with strong communication skills, market insight, and a passion for building trust. You must hold a valid RIBO license and bring at least 3 years of commercial broking experience.

Opportunity

This is a dynamic opportunity for someone looking to lead client delivery and grow their career in a fast-moving professional services environment.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service, Management, and Quality Assurance

Industries: Insurance Agencies and Brokerages and Professional Services