Manager AML, Fraud, and Law IT Reporting and Analytics - GFT

RBC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Toronto seeks a professional to manage SRE-related reporting for the Fraud, AML, and Law IT team. The role requires experience with project management tools like JIRA and strong communication skills. You will collaborate across teams to improve operations and deliver standardized analytics initiatives. This full-time position offers a competitive salary and a comprehensive rewards program, with opportunities for personal and professional growth.

Benefits

Competitive compensation

Comprehensive Total Rewards Program

Flexible work/life balance options

World-class training program

Qualifications

• Familiarity with project management tools including JIRA and Confluence.
• Strong written and oral communication skills with the ability to present clearly.
• Experience in managing projects in both Agile and waterfall methodologies.

Responsibilities

• Manage SRE-related reporting for the Fraud, AML, and Law IT team.
• Assess scope and resources required for analytics projects.
• Monitor key performance metrics and operational challenges.

Skills

Project management tools

Written and oral communication

Organizational skills

Interpersonal skills

Agile methodologies

Critical thinking

Tools

JIRA

Confluence

Excel

ServiceNow

Job description

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. The Fraud, Anti-Money Laundering, and Law IT area is a dynamic team partnered with RBC clients across Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We develop and support a wide suite of applications tailored to business needs.
We are looking for a highly motivated individual to manage the development, implementation and support of IT SRE and Production Operations analytics initiatives and reporting. The role will be responsible for designing, collecting, and preparing SRE related reports for metrics and KRI's for management, Audit, and regulatory reporting. The role will help define and deploy standardized reporting across Fraud, AML, and Law IT applications.

What will you do?

• Responsible for the management of SRE related reporting for the Fraud, AML, and Law IT team
• Assessing the scope and resources required of various analytics projects and working with manager to define necessary resources.
• Managing client relations to ensure that expectations for dashboards are managed and fulfilled.
• Monitoring and communicating key performance metrics and operational challenges
• Leverage enterprise monitoring and reporting tools and applying their adoption across FAML
• Analyze metrics for determination of emerging issues or trending
• Assess and adopt Enterprise Gen AI tools as it relates to KPI’s and metrics
• Collaborate and contribute with Application Support and Maintenance teams for continuous improvement

What do you need to succeed?

Must have:

• Familiarity with project management tools including JIRA for task management, Confluence for documentation, Excel for data analysis and reporting
• Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of technical and business stakeholders
• Strong organizational, project management and time management capabilities with experience in agile and waterfall methodologies
• Demonstrated strong interpersonal and collaborative skills

Nice to have:

• Knowledge and experience with ServiceNow
• PMP, Agile, or other relevant project management certifications
• Strategic thinker with excellent interpersonal skills to work across technical functions and business units

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST

Job Skills

Big Data Management, Budgeting, Business Performance Management, Client Relations, Client Relationship Management, Communication, Critical Thinking, It Reporting, Knowledge Organization, Long Term Planning, Operational Analytics, Performance Management (PM), Production Operations, Taking Initiative

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-10-20

Application Deadline: 2025-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.