Manager, AI Workforce Management (Layer 6)

TD; Canada; On-site; CAD 125,000 - 154,000; Full time

Job summary

A leading financial institution in Toronto seeks a dedicated professional for resource management within its Analytics, Insights, & Artificial Intelligence team. The role involves tracking hiring needs, managing resource allocations, and leading employee engagement activities. Candidates should have excellent leadership skills, adaptability, and experience in workforce planning. The successful candidate will benefit from a competitive salary, comprehensive well-being plans, and an inclusive workplace culture.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• 10+ years of work experience.
• Experience in workforce management activities for a large organization.
• Business analysis experience (requirements solicitation, process modeling).

Responsibilities

• Identify Layer 6 hiring needs and track progress in filling roles.
• Manage resource role profiles to align with assignment opportunities.
• Establish and oversee resource forecasting and time-tracking.

Skills

Leadership skills

Collaboration skills

Problem-solving mindset

Adaptability

Knowledge of BI tools

Education

Relevant university degree or equivalent work experience

Tools

Jira

Clarity

MS Office

Tableau

Job description

Work Location

Toronto, Ontario, Canada

Hours

37.5 hours per week

Line of Business

Analytics, Insights, & Artificial Intelligence

Pay Details

$125,500 - $154,000 CAD (temporary market premium reassessed annually)

Job Description

As a member of Layer 6’s Strategy & Operations team, you will work with leadership, team leads and members, and other stakeholders to develop and support talent management strategies and activities, and operationalise workforce management‑related tools, processes and reporting.

• Identify and manage Layer 6 hiring needs, and engage with recruiters and leads to track and report on progress in filling the roles
• Plan, forecast and regularly reconcile Layer 6’s jurisdictional headcount numbers against approved resource targets, and provide regular views to leadership
• Manage resource role profiles with skillsets and preferences to align with assignment opportunities
• Identify upcoming use cases or applied research initiatives that will require immediate vs. more distant resource assignments
• Ensure leads are centrally forecasting resource allocations, and identify related risks/issues such as prolonged unfavorable allocation percentages or resource gaps that leave assignments unfulfilled or delayed
• Establish and oversee resource forecasting and time‑tracking in Clarity to support resource cost tracking per use case or initiative
• Lead or facilitate employee engagement and development activities and events
• Serve as Layer 6's Rewards & Recognition (R&R) ambassador, facilitating rewards presentations and working with the AI2 R&R Committee on higher‑level awards
• Lead activities to fulfil and manage resource‑related governance and administrative requirements (e.g., in support of Business Continuity Planning)
• Support ad hoc or other operational business management activities and special projects as required

Qualifications

• Experience working in a large matrix organisation
• Experience planning and facilitating workforce management activities for a large organisation
• Preferred: Working knowledge of AI/ML delivery processes
• Experience leading and driving delivery of medium‑sized business/technology projects and governance initiatives using waterfall and agile methodologies, with thorough knowledge of project delivery principles, practices, techniques and tools (Jira, Clarity) – 5+ years
• Business analysis experience (requirements solicitation, process modelling, policy/procedural documentation, cost and value estimation/assessment, etc.) – 5+ years
• A self‑starter eager to take on different types of assignments, comfortable with ambiguity and possessing a problem‑solving mindset
• Excellent leadership skills, with the ability to inspire a team, maximise contributions and communicate effectively and confidently
• Strong collaboration skills to uncover stakeholder needs and motivations, influence and secure cooperation of key resources and resolve conflicts
• Adaptable to a variety of situations, individuals or groups, understanding and appreciating different perspectives
• Ability to understand and learn the dynamics of relationships in an organisation to identify decision makers and influencers, and predict how new events or situations will affect the organisation
• Resilient under pressure and tight timelines
• Working knowledge of productivity and BI tools (MS Office – Excel, Word, PowerPoint, Project, Visio; Tableau)
• Experience in the Financial Services sector is an asset
• Experience working for a consultancy is an asset
• Relevant university degree or equivalent work experience
• 10+ years of work experience

Our Total Rewards Package

Our Total Rewards package includes a base salary, variable compensation and a range of key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programmes.

Accommodation

Your accessibility is important to us. Please let us know if you would like accommodations (e.g., accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers throughout the interview process.