Manager, AI Strategy

RBC; Toronto; On-site; CAD 150,000 - 200,000; Full time

Job summary

A leading Canadian bank is seeking a Manager, AI Product in Toronto. This role focuses on enhancing client experience through AI innovation and requires strong organizational and analytical skills. Candidates should possess an undergraduate degree and excel in communication and project management. The position is full-time and includes various responsibilities such as strategy development and stakeholder collaboration. Join a dynamic team eager to drive substantial impact in the banking sector.

Benefits

Opportunities for career growth

Dynamic work environment

Collaborative team

Impactful work

Qualifications

• Strong written and oral communication skills along with strong presentation skills.
• Deadline-driven and results-oriented.
• Strong organizational, project management and time management skills.
• Intellectual curiosity, robust problem solving, and strong data analysis skills.
• Comfortable working in ambiguous situations.

Responsibilities

• Support, build and refine the overall AI strategy for Digital & Personal Distribution.
• Work closely with research & design teams to identify new AI opportunities.
• Perform comprehensive strategic reviews and analyses to gather insights.
• Maintain competitive advantage through researching trends and insights.
• Continuously identify opportunities for process improvement and innovation.

Skills

Agile Methodology

Business Data Analysis

Business Process Modeling

Commercial Acumen

Communication

Critical Thinking

Decision Making

Group Problem Solving

Interpersonal Relationship Management

Requirements Analysis

Education

Undergraduate degree in business, engineering, or related fields

Tools

MS PowerPoint

MS Excel

MS Word

Job description

Job Description

As a Manager, AI Product, you will get a unique opportunity to work at the intersection of AI innovation and enterprise impact. In this role, you will help drive the Digital & Personal Distribution strategic objectives of improving client experience and driving greater sales power by reducing simple workload through innovative and emerging technologies. You will play a critical role in supporting and delivering the overall AI strategy through a broad range of strategic and executional activities including roadmap and backlog development, business casing, and research.

This role is ideal for someone who is passionate about technology, strategy, business transformation and is eager to work at the intersection of AI innovation and enterprise impact.

What will you do?

• Support, build and refine the overall AI strategy for Digital & Personal Distribution through a broad range of activities including roadmap development, business casing, research and more.
• Work closely with research & design teams gather insights and feedback from our internal stakeholders (AC & Regional Banking leaders, advisors and other RBC employees) to identify new AI opportunities, new capabilities and integration points.
• Perform comprehensive strategic review and analyses to gather insights and feedback on product benefits, user pain points, and key trends to support both the current and future state roadmaps.
• Maintain a competitive advantage through researching business and technology trends across industries, and communicating competitive benchmarking and industry insights to various audiences.
• Continuously identify opportunities for process improvement and innovation, driving efficiency and effectiveness.

What do you need to succeed?

Must-have

• Undergraduate degree in business, engineering, or related fields
• Strong written and oral communication skills along with strong presentation skills.
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
• Strong organizational, project management and time management skills.
• Intellectual curiosity, robust problem solving, and strong data analysis skills
• Demonstrated ability in using MS PowerPoint, Excel and Word
• Comfortable working in ambiguous situations

Nice-to-have

• Experience with new/emerging businesses and digital business models
• Knowledge of Contact Centre Technologies
• Experience in digital, technology, risk management, channel analysis and/or product management
• Generative AI knowledge / experience
• MBA or equivalent degree

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to take on progressively greater accountabilities

Job Skills

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-12-03

Application Deadline: 2025-12-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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