Managed Services Product Line Manager

Ciena; Remote; CAD 114,000 - 183,000; Full time

Job summary

A leading technology firm in Canada seeks an experienced professional to manage the services portfolio, drive sales enablement, and support product management efforts. The ideal candidate will have over 10 years of experience in telecommunications, a Bachelor’s degree, and strong skills in strategic thinking and collaboration. This position offers a competitive salary and comprehensive benefits.

Benefits

Medical, dental, and vision plans

401(K) with company matching

Employee Stock Purchase Program

Paid sick leave and vacation time

Qualifications

• 10+ years in telecommunications and/or technology.
• 3+ years of Product Line Management experience.
• Ability to develop and assess commercial deal sheets and business financials.

Responsibilities

• Manage day‑to‑day inquiries for the managed services portfolio.
• Develop, track, and manage offers through the New Service Introduction process.
• Drive offer innovation by evaluating pricing and market trends.

Skills

Telecommunications experience

Product Line Management

Layer 0-3 networking technologies

Collaboration skills

Strategic thinking

Education

Bachelor's degree in Engineering or Business Administration

Graduate-level education in Engineering or Business Administration

Job description

Overview

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Responsibilities

• Manage day‑to‑day inquiries for the managed services portfolio and support RFP activities
• Develop, track, and manage offers through the New Service Introduction process, partnering with Marketing to advance enablement plans
• Build KPIs aligned to industry benchmarks and assess portfolio performance and competitive insights
• Lead sales enablement programs to drive adoption of managed services across global field teams
• Drive offer innovation by evaluating pricing, cost optimization, portfolio expansion opportunities, and market trends
• Represent the managed services portfolio during product release cycles to ensure alignment with new product capabilities
• Translate customer and internal stakeholder requirements into roadmap enhancements

Qualifications

• Bachelor’s degree in Engineering or Business Administration, or equivalent industry experience
• 10+ years in telecommunications and/or technology
• 3+ years of Product Line Management experience
• High‑level understanding of Layer 0–3 networking technologies and Ciena solutions (6500, Routing & Switching, MCP)
• Ability to develop and assess commercial deal sheets, P&Ls, and business financials
• Proven ability to work from broad direction and independently drive tasks to completion
• Experience supporting globally distributed teams

Nice to Haves

• Graduate-level education in Engineering or Business Administration
• Strong collaboration skills across product, engineering, sales, and customer teams
• Strategic and creative thinking with strong business acumen
• Knowledge of service provider core network architectures and business models
• Ability to quickly assess and interpret customer requirements
• Strong time‑management skills to balance shifting priorities
• Flexibility to work across time zones and travel up to 20%

Pay Range and Benefits

The annual pay range for this position in Canada is C$114,100 – C$182,300. The annual pay range for this position in US is $ 137,800 – $220,200.

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.