Man/Can/English Banking Advisor

TEKsystems; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

A major financial institution in Vancouver is seeking an Everyday Banking Advisor to handle inbound customer calls. The ideal candidate is fluent in English and Mandarin or Cantonese, has experience in a call center, and possesses strong client relationship skills. This hybrid contract position offers a pay range of $24.00 - $25.00/hr.

Qualifications

• Fluency in English and Mandarin or Cantonese (reading and verbal required).
• 6+ months of experience in a call centre or customer service role.
• Flexibility to work shifts, including weekends.

Responsibilities

• Receive 40-60 inbound calls per shift.
• Assist clients with everyday banking inquiries.
• Respond empathetically to client concerns.

Skills

Fluency in English and Mandarin

Call centre experience

Client relationship building

Time management skills

Digital literacy

Multitasking ability

Job description

Everyday Banking Advisor (English/Mandarin OR English/Cantonese)

Our client a Big 5 Bank is actively looking to hire "Everyday Banking Advisors" to join their teams in Mississauga, ON.

The role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

• Receive 40-60 inbound calls per shift
• Day to day inquiries: everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Cultivate and maintain relationships with partners to work as one team
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
• Educate and assist clients with using our clients digital capabilities

MUST HAVES

• Fluency in English and Mandarin OR English and Cantonese (reading and verbal is required). Testing will be administered to assess language skills.
• 6 months+ of previous call centre or phone-based customer service experience, taking a high volume of calls (40+ per day).
• Personal flexibility to work shift work, including weekends.
• Ability to work on a hybrid schedule (1 day in office per week).
• Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team.

Soft Skills

• Ability to work independently, proven time management, organizational and problem-solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability.
• An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications.
• Desire to build exceptional client experiences and is passionate and curious to help clients meet their immediate needs and solve their concerns.

#TEKbank25

Job Type & Location

This is a Contract position based out of Vancouver, BC.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Workplace Type

This is a hybrid position in Vancouver,BC.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.