Major Incident Manager - 18-Month Contract (On-Call)

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking an Incident Manager for an 18-month contract. This role involves driving recovery from major IT incidents, managing communications across business and IT stakeholders, and collaborating with support teams. Candidates should have extensive experience in major incident management and dealing with executive-level personnel. An inclusive workplace culture emphasizing diversity and employee growth is promoted, along with a competitive rewards program from day one.

Benefits

Diversity and inclusion initiatives

Upskilling and development opportunities

Competitive rewards program

Responsibilities

• Drive recovery of major incidents and manage stakeholder communications.
• Collaborate with support teams to resolve incidents efficiently.
• Conduct post-incident reviews and develop improvement opportunities.

Skills

Excellent communication (verbal/written/presentation) skills.

5+ years of Major Incident management experience.

Experience in incident bridges across multiple geographies.

10+ years of progressive IT experience.

3+ years of experience dealing with senior executives.

Ability to work in a fast-paced environment.

Strategic thinking and sound judgment.

Ability to set priorities and manage multiple threads.

Post-secondary education in Computer Science or equivalent.

ITIL Foundations certification.

Education

Post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.

Job description

A leading financial institution in Toronto is seeking an Incident Manager for an 18-month contract. This role involves driving recovery from major IT incidents, managing communications across business and IT stakeholders, and collaborating with support teams. Candidates should have extensive experience in major incident management and dealing with executive-level personnel. An inclusive workplace culture emphasizing diversity and employee growth is promoted, along with a competitive rewards program from day one.