Luxury Hotel Porter: Warm Welcome, Guest Concierge

FAIRMONT; Vancouver; On-site; Full time

Job summary

A luxury hotel in Vancouver seeks a Porter to create welcoming experiences for guests. Responsibilities include assisting with luggage, promoting hotel services, and collaborating with various departments. Ideal candidates have strong customer service skills and knowledge of Metro Vancouver. This role offers competitive pay starting at $18.56/hour with various benefits like complimentary meals and development programs. Join us in providing exceptional service in a historic setting.

Benefits

Competitive pay starting at $18.56 per hour

Complimentary meals during shifts

Comprehensive benefits package

Company-matched pension plan

Exclusive dining discounts

Complimentary hotel stay for new hires

Qualifications

• Previous customer service experience required; prior Bellperson/Porter experience is an asset.
• Service-focused personality with strong interpersonal skills.
• Excellent communication, professional presentation, and teamwork abilities.
• Knowledge of Metro Vancouver, its history, activities, and attractions.
• Valid unrestricted Class 5 driver’s license with a clean abstract.

Responsibilities

• Provide professional, friendly, and personalized service to guests.
• Ensure smooth operations by collaborating with various departments.
• Address guest issues efficiently and log them properly.
• Promote hotel services and offerings.

Skills

Customer service experience

Interpersonal skills

Communication

Ability to work under pressure

Job description

A luxury hotel in Vancouver seeks a Porter to create welcoming experiences for guests. Responsibilities include assisting with luggage, promoting hotel services, and collaborating with various departments. Ideal candidates have strong customer service skills and knowledge of Metro Vancouver. This role offers competitive pay starting at $18.56/hour with various benefits like complimentary meals and development programs. Join us in providing exceptional service in a historic setting.