Lot Associate Part Time (FREDERICTON)

The Home Depot Canada; Fredericton; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading home improvement retailer in Fredericton is seeking a Lot Associate to assist customers with loading their purchases. Responsibilities include ensuring enough carts are available and maintaining a safe parking lot. Ideal candidates will have 1-2 years of retail experience and a high school diploma. This position requires effective communication and customer focus, with a flexible work schedule including evenings and weekends.

Qualifications

• 1 to 2 years Retail experience.
• Ability to communicate effectively.
• Customer-focused with initiative.

Responsibilities

• Load orders into customer vehicles and ensure a safe parking lot.
• Maintain sufficient quantity of carts near the entrance.
• Determine customers' needs by asking open-ended questions.
• Help load products into vehicles or carts.
• Plan safe loading methods as per training.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Education

High school Diploma or Equivalent

Job description

Overview

The Lot Associate's primary responsibility is to load orders into customer vehicles and ensure the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.

Key Responsibilities

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.

Safety and Security

• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Organizational skills
• Attention to detail

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• High school Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail experience

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA