Logistics Coordinator

Pursuit Collection; Banff; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading hospitality company in Banff is seeking a Seasonal Guest Services Coordinator to manage transportation, enhance guest experiences, and execute administrative tasks. The role requires strong customer service skills, effective communication, and adaptability in a fast-paced environment. Candidates should be physically capable of handling demanding tasks and possess cash handling experience. This seasonal position offers a chance to work in one of Canada's iconic locations, providing guests with unforgettable experiences.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Access to mental health and wellness resources

Qualifications

• Experience in customer service and cash handling is essential.
• Ability to work in fast-paced environments and solve problems effectively.
• Comfortable handling physically demanding tasks.

Responsibilities

• Organize passenger manifests and manage additional transportation.
• Create memorable guest experiences through exceptional hospitality.
• Handle administrative duties like booking confirmations and inquiries.

Skills

Strong customer service focus

Attention to detail

Effective communication

Adaptability

Teamwork

Problem-solving

Organization

Time management

Multi-tasking

Self-motivation

Cash handling

Systems proficiency

Tools

POS systems

Microsoft Office

Job description

1 day ago Be among the first 25 applicants

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world‑class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Seasonal Role

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, and will be a full‑time seasonal role.

Role & Responsibilities

• Operational coordination – organizing passenger manifests, coordinating and managing additional transportation options (taxi and van services) for pick‑up and drop‑off services, assisting with ticket sales, luggage handling, welcoming guests, and boarding procedures.
• Create memorable guest experiences by upholding exceptional hospitality standards, staying informed about local events and attractions, anticipating guest needs, and offering personalized recommendations.
• Respond to guest and team inquiries across multiple communication channels, effectively resolving issues and coordinating with other teams.
• Handle administrative responsibilities, including interpreting dispatch assignments, driver duty sheets and passenger manifests, distributing materials as needed, answering phone and email inquiries, updating spreadsheets and reports, producing booking confirmations, following up with clients, and processing payments via POS systems.
• Ensure responsible handling of cash and credit card transactions, and accurately complete all required reports.
• Ensure personal safety, as well as that of our guests and team members, to the best of your ability.
• Maintain a clean and organized workspace, addressing any needs as they arise.
• Uphold company values and follow all policies and procedures.

Required Skills & Qualifications

• Strong customer service focus, attention to detail, and effective communication.
• Additional language skills are an asset.
• Adaptability & Teamwork: Proven adaptability and willingness to engage in fast‑paced, team‑oriented environments.
• Problem Solving & Organization – Effective problem solver with strong organizational, analytical, and pragmatic thinking skills.
• Time Management & Multi‑tasking – Skilled in time management, prioritization, and multitasking.
• Self‑Motivation & Accountability – Ability to work independently, be self‑motivated, and accountable.
• Cash Handling & Systems Proficiency – Experience with cash handling, POS systems, booking systems, and Microsoft Office will be beneficial in the role.
• Additional Assets – Public speaking, Class 4 driver’s license, first aid qualifications, and an authentic interest in the Canadian Rockies.
• Physical Demands – Comfortable with physically demanding tasks such as outdoor work, repetitive movements, prolonged standing/sitting, and lifting up to 50 lbs.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences. Our team members are thoughtfully united by their unique power to inspire and invigorate. We operate in iconic, destination‑worthy locations such as Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions‑led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued.

Purist Perks

• Join an inclusive, global team and make life‑long connections.
• Enjoy free access to Pursuit attractions and 50 % off for friends.
• Get discounts on hotel stays, dining, and retail.
• Access subsidized mental health and wellness resources.

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.