Loans & Collections Ops Administrator — Montreal

Scotiabank; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution is hiring an Administrative Officer in Montreal, QC. In this role, you will support the Loans & Collections department by processing requests, resolving customer issues, and ensuring compliance with regulations. The ideal candidate will have a high school diploma and at least 2 years of office experience, possess strong basic computer skills, and be bilingual in French and English. This position offers a dynamic work environment focused on customer service and operational efficiency.

Benefits

Inclusive workplace

Career development opportunities

Qualifications

• At least 2 years of office work related experience.
• Experience in customer service, specifically via phone and email.
• Knowledge of mortgage industry products is a plus.

Responsibilities

• Process requests from branches and partners.
• Resolve customer complaints and issues.
• Support a large asset finance portfolio and customer contact centers.

Skills

Customer service orientation

Office administration

Basic computer skills

Bilingual (French and English)

Education

High School diploma

Tools

Microsoft Office Suite

Job description

A leading financial institution is hiring an Administrative Officer in Montreal, QC. In this role, you will support the Loans & Collections department by processing requests, resolving customer issues, and ensuring compliance with regulations. The ideal candidate will have a high school diploma and at least 2 years of office experience, possess strong basic computer skills, and be bilingual in French and English. This position offers a dynamic work environment focused on customer service and operational efficiency.