Live-In Resident Manager

Pacific Cove Properties; Nanaimo; On-site; CAD 50,000 - 55,000; Full time

Job summary

A property management firm is seeking a Live-In Resident Manager in Nanaimo, BC. This full-time, permanent position requires a dedicated individual with at least 2 years of residential property management experience. Responsibilities include enhancing resident satisfaction, managing leasing strategies, and ensuring compliance with housing regulations. Strong communication and problem-solving skills are essential. The role offers a salary range of $50,000 to $55,000 per year, promoting a harmonious living environment.

Responsibilities

• Develop and implement strategies for resident satisfaction and efficiency.
• Create leasing initiatives to attract and retain residents.
• Cultivate positive relationships with residents.
• Ensure operations adhere to company policies and the Residential Tenancy Act.
• Manage resident issues, including evictions and crises.
• Oversee property maintenance and cleaning services.
• Collaborate on property improvement projects.

Skills

Exceptional Communication Skills

Strategic Problem Solving

Time Management and Organizational Skills

Diplomatic Conflict Resolution

Education

Residential property management experience (minimum 2 years)

Understanding of the Residential Tenancy Act

Job description

Job Title: Live-In Resident Manager

Primary Location: Nanaimo, BC

Job Status: Full Time, Permanent

Company Overview

Pacific Cove Properties is a BC‑owned and operated property management company providing rental accommodation to almost 3000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.

Position Overview

We are seeking a dedicated and experienced Resident Manager to lead the residential team at our building in Nanaimo, BC. The ideal candidate will be a highly organized individual with effective communication skills capable of delivering exceptional customer service and resident management. This role offers an exciting opportunity for an experienced Resident Manager to join one of B.C.'s most respected leaders in the rental housing industry. If you want to be part of a collaborative, cohesive team, we encourage you to apply today!

Key Responsibilities

• Strategic Leadership: Develop and implement strategies to enhance resident satisfaction and operational efficiency while achieving financial objectives for the residential rental building.
• Leasing Strategy: Create and implement leasing initiatives to attract and retain high‑quality residents, optimizing occupancy rates.
• Resident Relations: Cultivate positive relationships with residents, proactively address concerns, and foster a sense of community within the building.
• Compliance Oversight: Ensure all operations adhere to company policies and the Residential Tenancy Act, including timely rent collection and deposits, managing move‑ins/outs, and ensuring suites are properly advertised electronically and in print.
• Crisis Management: Strategically manage resident issues, including evictions, disputes, and crisis situations, focusing on resolution and compliance.
• Operational Excellence: Oversee property maintenance and cleaning services, ensuring a high standard of living conditions and timely response to maintenance requests.
• Project Coordination: Collaborate with cross‑functional teams on property improvement projects, renovations, and enhancements to elevate the living experience for residents.

Required Skill Sets

• Exceptional Communication Skills: Strong verbal and written communication skills, with the ability to effectively convey information to diverse audiences. Adhering to a 30‑minute response time policy for inquiries from residents, prospective residents, and management.
• Strategic Problem Solving: Proven ability to analyze complex situations, develop innovative solutions, and make informed decisions that positively impact resident relations and property performance.
• Time Management and Organizational Skills: Exceptional ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast‑paced environment.
• Diplomatic Conflict Resolution: Strong interpersonal skills focusing on tact and diplomacy, adept at managing resident disputes and maintaining a harmonious living environment.

Education And Experience

• Minimum of two (2) years of residential property management experience.
• Comprehensive understanding of the Residential Tenancy Act.

Salary: $50,000 - $55,000 per year