LINE SERVICE TECHNICIAN - FT, PRC

Cutter Aviation; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading aviation services company in Ontario is seeking a Line Service Technician to provide world-class customer service on the ramp. Responsibilities include fueling aircraft, assisting passengers, and operating refueling equipment. Ideal candidates will have strong customer service and communication skills, with at least one year of experience at a Fixed Base Operator (FBO). Starting pay is $17.00/hr, increasing to $19.00/hr after probation.

Qualifications

• Ability to work in a fast-paced environment.
• Desire to be part of a team; able to develop a friendly rapport.
• Preference given to candidates with one or more years of experience working at an FBO.

Responsibilities

• Fueling aircrafts.
• Drive refueling trucks and towing equipment.
• Assist passengers and pilots with luggage.

Skills

Ability to lift 50 lbs

Basic computer and keyboarding skills

Excellent customer service skills

Organizational skills

Communication skills

Job description

Overview

Summary

Cutter Aviation is currently searching for an energetic and knowledgeable member of our Line Service team. The Line Service Technician (LST) must be an exceptional relationship builder with the drive to provide world-class customer service with respect to activities on the ramp and interfaces with customers, pilots, passengers, senior staff and regulatory agencies.

Key Duties

• Fueling aircrafts.
• General system servicing and cleaning.
• Drive refueling trucks and towing equipment.
• Solicit sale of new or additional services or products.
• Towing and repositioning aircraft in and out of hangar.
• Follow proper FAA and TSA rules and regulations.
• Assist passengers and pilots with luggage, loading and unloading and transportation needs.
• Record numbers of units handled and moved, using daily production sheets or work tickets.
• Connect hoses and operate equipment to move liquid materials into and out of storage tanks on vessels.
• Read work orders or receive oral instructions to determine work assignments and material and equipment needs.
• Confer with customers to provide information about products and services, take orders, or obtain details of complaints.
• Perform airfield management activities, including escorting passengers and crew members on airfield via walking or driving of company vehicle; transporting passengers and crew members to designation (e.g., hotel, main airport).
• Other duties and responsibilities as assigned.

Requirements

• Ability to lift 50 lbs.
• Basic computer and keyboarding skills.
• Ability to calculate figures and amounts.
• Ability to work in a fast-paced environment.
• Professional in appearance and mannerisms.
• Desire to be part of a team; able to develop a friendly rapport.
• Ability to work outdoors in various conditions including heat, rain, dust, noise, and cold.
• Preference given to candidates with one or more years of experience working at an FBO.
• Excellent customer service, organizational, training, and communication skills; initiative.

Ideal Candidate Will Have The Following Work Styles

• Attention to detail and persistence in the face of obstacles.
• Maintaining composure and displaying a cooperative attitude even in difficult situations.
• Ability to work independently and manage tasks with minimal supervision.
• Being pleasant with others, reliable, responsible, and dependable; accepting feedback calmly and handling high-stress situations well.

What To Expect

• Applicants selected for employment will be required to pass a pre-employment drug screening and background check. Clean driving record required.

Salary

$17.00/hr starting pay, increases to $19.00/hr after successful completion of probationary period.

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