Liability Claims Examiner - Full Time (Anywhere in Canada)

SCM; Remote; CAD 60,000 - 100,000; Full time

Job summary

A diverse insurance services company is seeking a Liability Claims Examiner to handle complex claims while providing exceptional client service. This role offers a salary range of $60,000 - $100,000 CAD and features potential for remote and hybrid work. Applicants should possess strong organizational and analytical skills, complemented by a background in claims adjusting with a focus on teamwork and proactive problem-solving. Comprehensive benefits including an RRSP match and wellness programs are also provided.

Benefits

Remote and hybrid work opportunities

Competitive pay

E-flex Benefits Program

Wellness Programs

RRSP with 2% match

Training and career development

Employee recognition program

Access to vendor discount programs

Reimbursement for licenses

Qualifications

• 5-7 years' experience in claims adjusting or examining work.
• Ability to hold an independent adjusting license.
• Strong detail orientation with professional communication skills.

Responsibilities

• Examine complex liability claims and provide quality service.
• Settle claims directly with claimants.
• Liaise with stakeholders to ensure needs are met.

Skills

Claims adjusting

Technical aptitude

Team collaboration

Analytical skills

Customer service

Education

Post-secondary education

CIP courses or designation

Tools

MS Office

Job description

Company: ClaimsPro LP - International Programs Group Liability Claims Examiner - Full Time (Anywhere in Canada)

International Programs Group (IPG) is an independent third‑party claims administrator which provides claims services for Lloyd’s of London syndicates, domestic insurers, self‑insured entities, or organizations with high deductibles or self‑insured retention.

Today, IPG works with Canada’s largest network of independent adjusting firms across the country. Operating out of Toronto, Montreal, and Vancouver, each IPG office is staffed with specialized senior examiners and qualified desktop examiners. We have regional expertise and are licensed in all Canadian provinces. The successful candidate will work within IPG, a company of opportunity and excitement – we are looking for the right candidate to join us!

We have an existing opportunity to add a Liability Examiner to our team!

Role Responsibilities:

• Act as an examiner for various Lloyds accounts which involves providing prompt, fair, quality claims service to clients
• Examine complex liability claims
• Direct Field Adjusters on assignment investigations
• Settle claims directly with claimants or their representatives
• Administer claims payments/settlements through trust accounts
• Liaise with all stakeholders to ensure client’s needs are met

Qualifications & Experience:

While licensing and experience are critical to being able to handle significant examining tasks for a TPA, we are looking for individuals with a demonstrated and proven track record of performance. You will have to be strong technically, a solid planner and organizer, and understand key issues plus provide solid solutions. You will have to be motivated to do this type of work and be excited by the challenges that a rapidly growing organization faces.

We will also consider the following:

• Your education, with relevant post‑secondary education being an asset
• Your completed CIP courses, or working towards CIP designation
• Your ability to hold an independent adjusting license
• Your 5-7 years’ experience delivering relevant claims adjusting and/or examining work
• Exposure to the Lloyd's market would be an asset
• Your experience positively contributing to a high‑performing team
• Examples of your strong aptitude and ability to work with technology
• Your attention to detail and your ability to communicate professionally

Competencies:

• Individual must demonstrate the ability to direct adjusters of all levels and work effectively in a team environment
• Previously demonstrated ability to communicate effectively with both internal and external associates, written and oral techniques
• A positive, "can do" attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Strong analytical, problem solving and organizational skills
• Demonstrated ability to be proactive in identifying and implementing solutions
• Proven ability to multi‑task in a fast paced and demanding environment
• Exceptional computer skills. Ability to navigate various systems, proficient in MS Office and work in a paperless environment.

What We Offer:

• Competitive Pay: $60,000 - $100,000 CAD annual
• Work-Life Balance
• Remote and Hybrid Work Opportunities
• E-flex Benefits Program
• Wellness Programs
• Registered Retirement Savings Plan (RRSP), including a 2% match for full‑time employees
• Training and Career Development Opportunities
• Employee Referral Bonuses
• Employee Recognition Program
• Employee Perks (access to vendor discount programs)
• Reimbursement for Adjusting Licenses and Dues

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third‑party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.