Learning & Performance Architect

Enercare; Markham; On-site; CAD 69,000 - 111,000; Full time

Job summary

A major home services company in Markham is seeking a Training Specialist to develop high-quality instructional materials and deliver engaging training sessions. The ideal candidate has over 5 years of experience in instructional design and a strong understanding of adult learning principles. Responsibilities include analyzing training effectiveness and collaborating with stakeholders to meet business objectives. The compensation ranges from $69,136 to $110,618 based on skills and experience.

Qualifications

• 5+ years of experience in a training or instructional design role, preferably in customer service.
• Experience facilitating training for adult learners.
• Strong understanding of adult learning principles and instructional design methodologies.

Responsibilities

• Develop and deliver high-quality training materials.
• Analyze call quality data to identify performance gaps.
• Facilitate engaging training sessions for new hires.

Skills

Training development

Adult learning principles

Communication skills

Analytical skills

Organizational skills

Problem-solving

Tools

Learning Management Systems (LMS)

Articulate Storyline

Microsoft Office Suite

Job description

A major home services company in Markham is seeking a Training Specialist to develop high-quality instructional materials and deliver engaging training sessions. The ideal candidate has over 5 years of experience in instructional design and a strong understanding of adult learning principles. Responsibilities include analyzing training effectiveness and collaborating with stakeholders to meet business objectives. The compensation ranges from $69,136 to $110,618 based on skills and experience.