Learning Experience Designer (Hybrid)

Wsib100; Guelph; Hybrid; CAD 70,000 - 85,000; Full time

Job summary

A government agency in Ontario is seeking a Learning Experience Design and Development Expert to create engaging learning experiences. This role involves collaboration with stakeholders, advising on learning strategies, and utilizing tools like Articulate 360. Ideal candidates have a university degree and at least five years of instructional design experience. The position offers flexible work arrangements, combining both in-office and remote work.

Benefits

Competitive salary

Health and dental plan eligibility

Flexible work arrangements

Qualifications

• 5 years of experience in instructional design or learning experience design.
• Bachelor's degree or diploma in adult education, instructional design, or UX design.
• Proficient in design thinking methodology.

Responsibilities

• Design and develop learner-centric learning experiences.
• Provide advice on learning strategies and performance improvement.
• Create measurement and evaluation plans to assess learning outcomes.

Skills

Instructional design

Learning experience design

Design thinking

Project management

Technical writing

User experience design

Education

University degree in education or instructional design

Tools

Articulate 360

Adobe Creative Suite

Camtasia

Microsoft 365

Job description

Overview

Be among the first 25 applicants for a temporary assignment at the Workplace Safety and Insurance Board (WSIB). This position is open to all offices, up to 6 months, with potential travel within Ontario for in-office days, training or events. In-office days are typically held monthly. WSIB is establishing a new head office in London, with preference to candidates located in this region.

The WSIB offers a competitive salary, may provide health and dental plan eligibility, and supports flexible work arrangements combining in-office, field, and remote work to balance personal life and career goals.

Job Summary

As a learning experience design and development expert, you will collaborate with clients, stakeholders, and colleagues to plan, design and develop learner-centric learning experiences. You will apply design thinking and adult learning principles to create learning solutions that increase engagement, retention, develop capabilities, improve time to proficiency, and aid knowledge transfer to achieve business outcomes.

Major Duties And Responsibilities

• Provide workplace learning performance advice and expertise in scoping, planning and creating learning strategies that balance client goals, business needs and technology considerations by establishing relationships with clients and partners, articulating technical concepts in plain language.
• Advise on the selection of appropriate learning modalities, media, methods and delivery channels to deliver learning and assess learner performance and proficiency.
• Maintain knowledge of instructional design trends, learning technologies, and best practices, and apply them to learning and performance improvement initiatives.
• Provide workplace learning and performance guidance to WSIB on learning best practices, learning experience design and technical writing.
• Contribute to learning design and development standards, templates, processes, and project plans with timelines and milestones; lead execution to ensure timely delivery and reporting.
• Apply design thinking for learning needs analysis and technology needs assessment through client meetings, focus groups, interviews, surveys and observations; create learner personas and experience maps.
• Write performance-based learning objectives and work with subject matter experts to translate knowledge into effective learning products and experiences.
• Curate content, assess and customize existing learning resources, and organize relevant artefacts for instructional design efficacy and user experience.
• Design and develop cohesive end-to-end learning experiences (journeys, programs, curricula, courses) with clear evaluation plans and technical architecture.
• Develop new or modify existing learning products using various modalities (virtual / in-person instructor-led training, self-paced learning, eLearning, simulations, podcasts, videos, etc.) and media, ensuring engagement and effectiveness.
• Utilize authoring tools (e.g., Articulate 360, Adobe Creative Suite, Camtasia, Microsoft 365) and deliver through learning portals, LMS, and repositories; create facilitator guides, materials, and performance support tools.
• Prototype designs, coordinate user testing, and iterate based on feedback using rapid, agile development techniques.
• Incorporate appropriate audiovisual elements and ensure alignment with brand and learning standards; perform detailed quality assurance on own and others’ work.
• Design measurement and evaluation plans (surveys, assessments, quizzes, etc.) and collaborate on post-learning results analysis to measure reaction, learning and transfer of learning.
• Support implementation by designing train-the-trainer sessions, planning rollout, publishing content to portals and LMS, and assisting facilitators and learners with technology issues.
• Maintain and update learning content to ensure it remains current and aligned to business processes and outcomes; track changes and communicate updates.
• Champion inclusive design and accessibility, mitigating risks and ensuring accessible learning experiences in line with AODA standards.
• Act as a change agent for design thinking and WSIB change initiatives, supporting staff in adapting to organizational or legislative changes.
• Perform other related duties as required or assigned.

Qualifications

Education

University completion at undergraduate level with specialization in education, adult education or instructional design, or undergraduate degree with a diploma / certificate in workplace learning / adult education, instructional design, eLearning development, graphic design or UX design.

Experience

Five years of experience in instructional design and / or learning experience design and / or learning development, and / or design thinking and learning management systems.

Equity, Diversity and Inclusion

We respect and value the diversity of our people and strive to create an environment where employees can be themselves and where differences are celebrated. We invite all interested individuals to apply. If you require accommodations to apply, please contact [e-mail]. If invited to interview, you can advise your accommodation needs at that time. For more information, visit our EDI Vision.

Privacy and Conflicts of Interest

We collect personal information in accordance with the Workplace Safety and Insurance Act, 1997 to assess qualifications and recruitment purposes. If you have questions about data collection, contact the WSIB Privacy Office at [e-mail]. Pre-employment screening may include a criminal records check. Applicants must disclose any real, potential or perceived conflicts of interest; for questions, contact Talent Acquisition Centre.

Application

To apply for this position, please submit your application by the closing date.

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