Learning Experience Designer - Claims

Co-operators; City of Moncton; Hybrid; CAD 60,000 - 101,000; Full time

Job summary

A prominent Canadian financial services cooperative is seeking a Learning Experience Designer to create engaging learning programs. This role involves collaborating with teams to define proficiencies, design instructional strategies, and contribute to best practices in training. The ideal candidate will possess relevant experience in eLearning development, a post-secondary diploma, and an Adult Learning Design certification. The position offers a hybrid work model with comprehensive benefits including a competitive salary, training opportunities, and wellness programs.

Benefits

Training and development opportunities

Flexible work options

Paid volunteer days

Comprehensive wellness programs

Group retirement savings plans

Qualifications

• Three years of experience in eLearning and development environment.
• Experience creating learning programs and training delivery.
• Working knowledge of adult learning theory and blended learning strategies.

Responsibilities

• Design and develop engaging learning experiences and programs.
• Collaborate with the team to define proficiencies and recommend solutions.
• Contribute to the development of best practices and processes.

Skills

eLearning development

presentation skills

adult learning theory

blended learning strategies

critical thinking

communication skills

Education

Post-secondary diploma in a related discipline

Adult Learning Design certification

Job description

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Bilingualism in English and French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Learning Experience Designer you will design and develop engaging learning experiences, programs and performance support resources. You will be responsible to curate high-quality content, provide learning solutions to meet strategic objectives and lead practice techniques that create a positive learner experience.

How You Will Create Impact

• Collaborating with the team to define proficiencies, map learning paths and recommend solutions, including program research, plan design and content curation.
• Participating in the development of topic‑specific learning outcomes and determining appropriate instructional methods for identified audiences.
• Designing storyboards and instructional strategies for program elements and incorporating formal and informal methodologies to build the learner experience.
• Contributing to the development of best practices and processes, including updating learning & development programs and resources, composing course content and formatting materials.
• Conducting the review, testing and editorial processes for program elements and assisting with the development of tools used to evaluate learning effectiveness and the business impact of learning programs.

To Join Our Team

• You have three years of experience in the eLearning and development environment, including experience creating learning programs and in group presentation or training delivery.
• You have a post‑secondary diploma in a related discipline.
• You have an Adult Learning Design certification.
• You have working knowledge of adult learning theory and blended learning strategies, including formal instruction and workplace learning.

How You Will Succeed

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What You Need To Know

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected Salary range $60,574.00 to $100,956.00 CAD

The salary amount for the successful candidate is determined by Co‑operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.