Learner Services Coordinator

Ontario University Athletics; Guelph; On-site; CAD 55,000 - 70,000; Full time

Job summary

A leading educational institution is seeking a Learner Services Coordinator to support students through their educational journey. This role involves handling inquiries, ensuring high-quality customer service, and operating in a fast-paced environment. Ideal candidates will have a diploma and experience in client service. A commitment to fostering an inclusive atmosphere is essential.

Qualifications

• 2 years' experience in student information systems or similar.
• Experience in a learner-centered service culture.
• Ability to work under pressure.

Responsibilities

• Support learners from awareness to completion.
• Handle inquiries from students and external stakeholders.
• Contribute to the team's operational success.

Skills

Client service experience

Problem-solving skills

Written and oral communication

Time management

Detail-oriented

Interpersonal skills

Education

2-year community college diploma

Tools

Microsoft Office suite

Student information system

Learning management system

Job description

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Primary Category Page: Staff and Management

Division: School of Continuing Studies

Requisition ID: 1783

Department:Administration
Position covered by the Collective Agreement with USW Local 4120

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)

General Purpose

The School of Continuing Studies delivers and supports a range of in-demand and on-trend non-degree programming to serve the current and emerging needs of our internal and external communities, industries and partners. Through our programs and services we share the expertise of the University of Guelph beyond the university’s boundaries to help build healthy, thriving and sustainable communities in the rapidly evolving context of our region. As leaders in lifelong learning and professional development, we create innovative and relevant learning experiences that meet the personal, professional and career learning needs of local and international audiences.We are guided by learner-centred principles that are reflected in our diverse programs and rich learning experiences for lifelong learners.We strategically integrate pedagogy with education technology in the design, development and delivery of our programs to provide engaging, efficient and accessible learning.

Duties and Responsibilities

Reporting to the Manager, Learner Services, theLearner Services Coordinator (LSC) is a frontline member of the Learner Services team. The LSC is the first point of contact for prospective and current students, as well as external stakeholders (instructors, faculty, partner organizations), for questions, problems and information. The LSC is required to work in the office for the majority of the work week. The LSC effectively and efficiently supports learners at all stages of their learner journey, from awareness to completion and beyond, with a particular emphasis on the awareness and enrolment steps of their journey. The LSC effectively supports the customer service and operational needs of the School and contributes to its success as a revenue generating enterprise within the university.

Requirements

• 2-year community college diploma in a field such as business administration or similar
• At least 2 years of experience working with confidential information in a student information system, or similar
• Experience providing quality client service and proven problem-solving skills.
• Experience in and/or understanding of a learner-centred service culture and a revenue-generating enterprise environment
• Experience working on a collaborative team and functions constructively within a team environment
• Demonstrated skills in customer service/public relations.
• Demonstrated skills in written and oral communication.
• Time management and organizational skills and the ability to prioritize.
• Able to focus on detail.
• Proven technical skills in the Microsoft Office suite of applications.
• Experience with a student information system (Modern Campus Extended Education preferred) and a learning management system (D2L Brightspace preferred).
• Financial literacy and comfortable handing financial transactions.
• Interpersonal skills to work with students and colleagues from a wide variety of backgrounds.
• Ability to work well under pressure during peak periods and in an environment where many things are happening at once, all requiring immediate attention.

Employee Type: Regular
Position Number:10025001
Classification: USW, Local 4120 Salary:Band 4
USW Local 4120 Wage Grid

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*Tentative evaluation; subject to final review.

At the University of Guelph, fostering aculture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 09/22/2025
Closing Date:09/29/2025