Lead Supervisor I

Tapestry, Inc.; Vancouver; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading fashion retailer in Metro Vancouver seeks a Lead Supervisor to enhance store performance through effective sales and operational management. The ideal candidate will excel in driving sales and customer satisfaction while coaching and developing a high-performing team. Responsibilities include managing daily tasks, enhancing team skills, and building customer relationships. A flexible schedule and strong interpersonal skills are essential for success in this dynamic retail environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Knowledge of cash register systems and basic computer skills needed.
• Ability to communicate effectively and demonstrate strong business acumen.

Responsibilities

• Ensure a high level of customer service and sales performance.
• Manage daily operational tasks efficiently according to Coach standards.
• Develop and motivate sales team to achieve business goals.

Skills

Customer Focus

Interpersonal Savvy

Drive for Results

Creativity

Education

High school diploma or equivalent; college degree preferred

Tools

Cash register systems

Basic computer skills

Job description

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Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Lead Supervisor

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

Responsibilities

• SALES:
  • Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
  • Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
  • Enforce sales strategies, initiatives, and growth across all categories.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
  • Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results‑driven, including through team selling and selling to multiple customers.
  • Hold the sales team accountable for personal sales.
  • Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor processes over time to achieve business goals and objectives.
  • Build credibility and trust with team and customers—serving as a personal fashion advisor to deliver business results.
  • Create positive impressions with store team and customers through consistent business attire in accordance with Coach’s Guide to Style.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
  • Be sensitive to customer and team needs, tailoring approach by reading cues.
  • Resolve customer issues in a solution‑oriented and forward‑thinking manner, partnering with Store Manager(s) and/or District Manager as appropriate.
  • Develop product knowledge and remain aware of current collections.
  • Understand the positive sales impact of staffing and recruit accordingly.
  • Coach, develop, and motivate the team daily, weekly, and monthly to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
  • Welcome feedback, adapt behaviors, and create short and long‑term goals to achieve personal metrics and performance development.
  • Provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
• OPERATIONS:
  • Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively.
  • Demonstrate strong business acumen.
  • Communicate regularly with supervisor(s) and remain adaptable and flexible, maintaining a calm and professional demeanor.
  • Maintain interior and exterior upkeep of the building in partnership with the corporate office.
  • Use all retail systems and reporting tools to make informed decisions; involve appropriate partners as necessary.
  • Adhere to all applicable Coach retail policies and procedures, including POS and Operations procedures.
  • Leverage Coach’s tools and technology to support relationship building and clienteling efforts, driving sales and achieving individual and team goals.
  • Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
  • Ensure all daily tasks are completed without negatively impacting service standards.

Competencies Required

• Drive for Results – consistently exceeds goals and pushes self and others for results.
• Customer Focus – dedicated to meeting expectations and improving products/services through frontline insights.
• Creativity – generates unique ideas and connects unrelated concepts.
• Interpersonal Savvy – builds rapport across all levels, using diplomacy to diffuse tensions.
• Learning on the Fly – learns quickly, embraces change, and experiments to find solutions.
• Perseverance – drives to finish tasks despite resistance or setbacks.
• Dealing with Ambiguity – copes comfortably with uncertainty and decides to act without the full picture.
• Strategic Agility – anticipates future trends, creates visionary strategies, and communicates credible plans.
• Building Effective Teams – blends people into high‑morale teams, shares wins, and fosters open dialogue.
• Managerial Courage – provides direct, actionable feedback and takes necessary action on people issues.

Additional Requirements

• Education – High school diploma or equivalent; college degree preferred.
• Technical – Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS, and Internet), use of walkie‑talkie, and reading price and product release sheets.
• Physical – Execute at a fast pace, communicate effectively, maneuver sales floor, shelves, and stock room; lift up to 25 pounds and occasionally up to 50 pounds.
• Schedule – Flexible availability including nights, weekends, and holidays, especially high‑traffic sales days.

Note

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Equal Employment Opportunity Statement

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.
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