Lead Product Advisor | Chinook Centre

Rocky Mountain Soap Company; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A natural products retail company in Calgary is seeking a Lead Product Advisor to manage daily operations of the store. This role requires leading by example in customer service, training a dynamic team, and ensuring a welcoming environment. Candidates should have a passion for natural products and be available for a flexible schedule, including evenings and weekends. Competitive pay and benefits are offered.

Benefits

Hourly pay between $17.00 - $20.00

Monthly retail bonus

Significant product discounts

Subsidized group medical and dental benefits

Profit sharing program

Generous paid vacation

Healthy lifestyle support allowance

Access to dedicated coaching

Participation in culture club activities

Qualifications

• Interest in leadership and inspired by company purpose.
• Desire to develop business skills.
• Availability for 40 hours per week including evenings and weekends.

Responsibilities

• Lead day-to-day operations of the retail store.
• Train and develop team members.
• Drive revenue and performance metrics.

Skills

Leadership interest

Passion for retail

Team player

Love for natural products

Ability to promote kindness

Flexibility

Job description

Overview

At Rocky, we feel our best in nature and we nurture ourselves with nature. For 25 years we’ve been students of this glorious Earth, formulating everyday essentials that nurture your skin, body, and hair, all crafted with care in the Canadian Rockies. We’re growing, with 13 stores open in Western Canada and expanding nationwide, starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke. Our new stores are designed to bring nature indoors and guide customers through immersive sensorial experiences anchored by our signature sink—unique to each location. Growing our culture-focused team means finding those who share the belief that we are a part of a greater ecosystem, working together to make a positive impact in our communities and for the Earth. Are you a natural fit for the new world of Rocky?

The position

The Lead Product Advisor is responsible to lead the day-to-day operations of the retail store and the customer and employee experience within, in the absence of other store leadership. Their accountability is to sustain the smooth operations of the store and to ensure that the customer and employee experience reflects the standards, culture and values of Rocky, always.

Responsibilities

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• As directed by the Store Leader, utilize Rocky tools to train and develop team members
• Encourage, support, and redirect the team to ensure the best possible experience for our customers
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Support, guide and genuinely connect with team members and help create a safe space for contribution from everyone
• Ensure the safe operation of the store and the safety and wellbeing of the team and customers
• Participate in all inventory management processes
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion

Qualifications / What we’re looking for

• You have an interest in leadership and are inspired by our company's purpose
• You have a passion for retail with an entrepreneurial spirit and are always looking to develop your business skills
• You are a team player
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'
• A flexible schedule and availability to work evenings, weekends, and holidays. This position requires availability of 40 hours per week, including at least two closing shifts per week and availability on three weekend days (Friday, Saturday, and Sunday)

What’s in it for you?

• This position pays between $17.00 - $20.00 per hour, depending on experience, with the opportunity to earn a monthly retail bonus
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in culture club organized activities

Application

• We are accepting applications for the Lead Product Advisor position until a suitable candidate is found.
• Eligibility: candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume; we would love to meet you!