Lead Front Desk Associate

IGNITE Fitness Holdings; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A fitness retailer in Nanaimo is seeking a Front Desk Associate to deliver exceptional customer service and manage front desk operations. The role requires strong communication skills and the ability to handle multiple tasks in a fast-paced environment. Candidates should have a high school diploma and prior retail experience. Flexible scheduling is a plus, and a positive attitude is essential. Benefits include competitive salary and health contributions for full-time employees.

Benefits

Competitive Salary

Company contribution towards health benefits

Paid Time Off benefits

Free Black Card membership

Qualifications

• 18 years old or older.
• Six months face-to-face customer service experience in a retail environment required.
• First Aid/CPR an asset.

Responsibilities

• Welcome and exit members in a friendly manner.
• Anticipate member's needs and respond promptly.
• Deliver efficient customer service and maintain club cleanliness.

Skills

Customer service skills

Strong problem resolution skills

Ability to manage multiple responsibilities

Education

High School Diploma or Equivalent

Job description

Overview

Nanaimo, BC

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Lead Front Desk Associate

• Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
• Perform club opening and closing duties (key holder)
• End of day metrics reporting
• Follow up/coaching with staff

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
• First Aid/CPR an asset
• Prior supervisor experience a plus.

Hours

• Initial training hours may vary as well as when the needs of the facility change
• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

Monday: 2:45pm - 11:15pm

Tuesday: 2:45pm - 11:15pm

Wednesday: 2:45pm - 11:15pm

Thursday: 2:45pm - 11:15pm

Friday: OFF

Saturday: OFF

Sunday: 10:45am - 7:15pm

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer