Lead Customer Service Specialist — Growth & Flexible Hours

One Hour Heating & Air Conditioning of Waterloo, IA; Southwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading HVAC company is seeking a Lead Customer Service Representative in Southwestern Ontario. This role involves greeting visitors, handling customer calls, and managing appointments. Ideal candidates are organized, proactive, and enjoy working with people. The company offers competitive wages, flexible scheduling, and comprehensive training programs, highlighting employee growth. Apply today to join a motivated team committed to success.

Benefits

Wages starting at $20/hr

Medical & dental insurance

Paid Time Off

Frequent celebrations and recognitions

Company-wide daily leadership training

Qualifications

• History of producing quality and accurate results.
• Demonstrated ability to multitask and stay organized.
• Care and concern for both team members and customers.

Responsibilities

• Meet the quota of calls on the daily schedule.
• Greet all visitors according to company values.
• Take incoming customer phone calls and book appointments accurately.
• Make outbound calls to fill schedule as needed.
• Assist team members in achieving common goals.
• Manage the Club Membership program.

Skills

Outstanding phone skills

Data entry skills

Solid organizational skills

Ability to multitask

Care for team members

Job description

A leading HVAC company is seeking a Lead Customer Service Representative in Southwestern Ontario. This role involves greeting visitors, handling customer calls, and managing appointments. Ideal candidates are organized, proactive, and enjoy working with people. The company offers competitive wages, flexible scheduling, and comprehensive training programs, highlighting employee growth. Apply today to join a motivated team committed to success.