Lead Customer Service Rep - Financial Institutions

GreenTech Resources Worldwide Canada; Regina; On-site; CAD 35,000 - 50,000; Full time

Job summary

A recruitment and settlement company is seeking a Customer Service Representative to join their team in Regina. The role involves maintaining a positive attitude while responding to customer queries, processing applications, and supervising junior representatives. Candidates should have a high school diploma and experience in customer service. This permanent position offers the opportunity to work in a supportive environment focused on customer satisfaction.

Qualifications

• Ability to maintain a positive and professional attitude towards customers.
• Experience in handling customer inquiries and complaints.
• Knowledge of customer service practices.

Responsibilities

• Respond to customer inquiries promptly.
• Process orders, forms, and applications.
• Keep track of customer interactions and feedback.
• Supervise a team of junior customer representatives.

Skills

Communication skills

Empathy

Problem-solving

Customer service knowledge

Education

High school diploma or equivalent

Job description

A recruitment and settlement company is seeking a Customer Service Representative to join their team in Regina. The role involves maintaining a positive attitude while responding to customer queries, processing applications, and supervising junior representatives. Candidates should have a high school diploma and experience in customer service. This permanent position offers the opportunity to work in a supportive environment focused on customer satisfaction.