Lead Application Support Specialist (Commodities Technology)

Scotiabank; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Lead Application Support Specialist to provide application support for critical trading applications in the Commodities Sales and Trading business, focusing on metals. The ideal candidate will have extensive product and technology experience, preferably in Commodities derivatives, and strong problem-solving skills. This role offers competitive compensation in an inclusive and dynamic environment.

Benefits

Diversity and inclusion programs

Upskilling opportunities

Accessible workplace accommodations

Qualifications

• 10+ years of product and technology experience with strong business analysis.
• 2+ years experience in Commodities derivatives, preferably Metals.
• Good understanding of the end-to-end trade life cycle.

Responsibilities

• Provide support for critical trading applications.
• Handle application-level issues on mission critical systems.
• Collaborate with cross-functional teams to build high-quality products.

Skills

Product and technology experience

Experience in Commodities derivatives

Knowledge of capital markets trading

Problem solving

Tools

Unix

Oracle

SQL

Git

Job description

Overview

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Requisition ID: 240201

The Team

The GBME- Commodities, FX Options & Derivatives Technology teams supports the Global Banking and Market Commodities business. This is an opportunity to work in the fast-moving and exciting world of Commodities Derivatives Trading. We are looking for an energetic and strategic thought leader with Commodities Trading & Technical background to join this dynamic team and take on a challenging and exciting role.

The Role

The Lead Application Support Specialist will be responsible for providing responsive application level and back-end support of components and services for critical trading applications used by the Commodities Sales and Trading business, with emphasis on the Metals business. This will include support around production and non-production application deployments, application support and end of day batches.

You will be responsible for handling application-level issues on mission critical systems requiring same day resolution. Resolution often involves interaction with other teams onsite and remotely. Considerable effort is placed into determining, developing and delivering procedures to protect production environments from unplanned outages.

You will also provide technical assistance to Front Office, Middle, and Back Office users, and implement automated procedures to solve complex problems. This can involve performing analysis on issues in support of solution development and facilitating dialogue with any other business and technical groups.

While your role will be with the Commodities technology group as a whole, a key component will be understanding and support of our metals business; your prior knowledge of the metals business will be heavily used.

We are looking for a results-oriented, creative, highly motivated individual with a curious mindset, strong business product and leadership skills, delivering excellence and a passion for challenges to contribute to the success of the Bank.

Responsibilities

• Work closely with Sales, Traders in the commodities business, with a primary focus on the metals business.
• Collaborate with cross functional teams including engineering & development, business lines and other technology and product teams to build the right products with high quality, on time and within budget.
• Perform analysis and understand business issues. Collaborate with technology teams to define meaningful solutions that simplify and improve business outcomes, and collaborate with business users to review and test new products for trading.
• Effectively communicate and continuously engage & cultivate relationships with key stakeholders in front to back office and in technology, and partner with them to help drive the strategy of the department.

Qualifications

• 10+ years of product and technology experience (preferably support), with strong business analysis, architecture/technical background.
• 2+ years experience in Commodities derivatives, preferably Metals.
• Strong knowledge of capital markets trading and commodities products with a focus on metals
• Experience with market risk as it relates to derivatives products in the commodities space. This includes understanding of higher order greeks for risk and pricing
• Good understanding of the end-to-end trade life cycle
• Experienced in understanding customer needs in past roles and have successfully achieved it through a sound execution strategy.
• Translate business objectives/Requirements into technical requirements and collaborate with various Teams/Vendors.
• Strong problem solver with ability to influence and inspire a cross-functional team to reach ambitious goals.
• Desire to engage and own tasks, combined with a curious mindset to stretch ideas into novel solutions.

Preferred Qualifications

• Past work experience and good understanding of a trading floor
• Practical experience in supporting trading systems using latest technologies.
• Previous experience in a business analysis role would be an asset.
• A solid technical background, with experience in Unix, shell scripting, Oracle and other tools. 5+ years of hands-on experience is required.
• Practical experience on database management systems (e.g. Oracle, MySQL, PostgreSQL databases).
• Experience in writing complex SQL queries to gather data from various sources and performing analysis on the data.
• Experience as a Support analyst or DevOps Engineer in a 24x7 uptime environment, including automation experience with configuration management tools.
• Proficient with source code versioning tools (Git, Bitbucket) and build tools (Jenkins).

What\'s in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

#LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.