Kitchen & Bath Sales Associate: Part Time - CAMBIE

The Home Depot Canada; Vancouver; On-site; Part time

Job summary

A leading home improvement retailer in Metro Vancouver is seeking a Sales Associate to provide excellent customer service and assist shoppers in finding the right products. The ideal candidate will prioritize customer satisfaction, maintain product knowledge, and drive sales by recommending related items. A High School diploma and customer service experience are preferred. This position requires effective communication and the ability to work flexible hours, including evenings and weekends. Pay ranges from $18.75 to $19.75 per hour.

Qualifications

• 1 to 2 years Retail or Trade experience is an asset.
• Ability to communicate effectively and focus on customer service.

Responsibilities

• Ensure customer satisfaction by following the GET model of service.
• Drive sales by discussing product options and promoting services.
• Maintain safety and security by following policies.

Skills

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

Position Overview

Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. They greet, engage, and thank every customer in their department and provide basic service in adjacent departments, focusing on customer service and solving customer needs.

Key Responsibilities

• Ensures Customer Satisfaction by following Home Depot's GET Model of customer service including Greeting, Engaging, and Thanking the customer, actively seeking customers throughout the store and escorting customers to appropriate merchandise, asking open ended questions about the customer's projects to determine their needs and level of expertise, and promoting services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them.
• Drives Sales by discussing available options (good, better, best) and suggesting related items/services outside of department that the customer may need, educating customers about the whole project, using the empowerment program when necessary to satisfy customers, and executing daily stock maintenance: all products signed, displayed, and clean.
• Builds Skills and Knowledge by maintaining knowledge of all products in department and adjacent departments and proactively seeking knowledge on all products and services.
• Maintains Safety and Security by following all safety policies and procedures, Loss Prevention policies and procedures.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal Skills

Direct Manager/Direct Reports

• Department Supervisor

Travel Requirements

• No travel requirements

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes

Minimum Education

• High School Diploma or equivalent

Minimum Years of Work Experience

• 1 to 2 years Retail or Trade experience an asset

Pay Range

The pay range for this position is between $18.75 - $19.75.