Key Account Specialist

UniUni; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading last-mile logistics provider in Canada is seeking an experienced individual to manage key account clients. This role involves understanding client needs, preparing tailored solutions, and generating performance reports. Candidates should have at least 1 year of experience in customer service and a bachelor's degree in Business Administration or a relevant field. The position offers remote or hybrid work options, with a pay range between 40,000 and 50,000 CAD annually.

Qualifications

• Minimum 1 year of experience in customer service or key account position in a related industry.
• Experience in inventory, warehouse, or logistics is a plus.
• Excellent data analysis and reporting ability.

Responsibilities

• Manage key account clients and understand their needs.
• Prepare quotations and maintain customer SOPs.
• Monitor parcel status and report to Key account customers.
• Conduct performance reviews and generate KPI reports.

Skills

Customer service experience

Data analysis

Communication skills

Problem-solving

Team player

Education

Bachelor’s degree in Business Administration or relevant field

Job description

UniUni, a North American leader in last‑mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech‑driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e‑commerce clients.

About the role

This role focuses on managing key account clients by understanding their needs and delivering tailored solutions. Responsibilities include preparing quotations, maintaining customer SOPs, monitoring parcel status, conducting performance review meetings, and generating weekly and monthly KPI reports. The role also involves analyzing data to identify issues and implement corrective actions, preparing AR invoices and statements, following up on payments, reviewing customer claims, supporting team members as needed, and taking on additional tasks as assigned.

What you’ll do

• Developing a thorough understanding of key clients’ needs and requirements and preparing customized solutions.
• Prepare quotations for the targeted accounts applying the pricing policy and market intelligence.
• Create and update customer SOPs for key account clients.
• Regular performance review meeting with Key Account clients.
• Monitor the status of parcels (track and trace), and report to Key account customers.
• Weekly and monthly KPI Delivery / Dispatch Rate Performance report to key accounts.
• Data analysis and find the root cause for corrective actions based on tracking & tracing report from key account customers.
• Prepare AR billing invoices/statements and send to customers weekly, follow up on any late payment issue.
• Review claims from Key Account Customers.
• To take up additional tasks as assigned.
• Back up for other team members when necessary.

Qualifications

• Minimum 1 year of experience in customer service or key account position in a related industry.
• Experience in inventory, warehouse, or logistics is a plus.
• Bachelor’s degree in Business Administration or a relevant field.
• Excellent data analysis and reporting ability.
• Excellent communication and interpersonal skills.
• Proactive, resourceful, responsible, independent, and assertive.
• Good leadership and problem‑solving skills.
• Good time management and organizational skills.
• Customer‑oriented.
• Good team player.
• Good report writing skills.
• Good command of written and spoken English.
• Good command of Mandarin.
• Basic geography knowledge.
• Depending on the location, this role will be remote or hybrid.

The pay range for this role is:

40,000 - 50,000 CAD per year (Remote (Canada))