Junior Security Systems Technician

Convergint; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading security solutions provider is seeking a Junior Security Technician in Ottawa. This role involves installing and troubleshooting security systems, providing exceptional service, and training. The ideal candidate should have strong customer focus, basic mechanical skills, and the ability to work under pressure. Previous relevant experience in the electronic and security industry is preferred. The company offers a competitive salary, supportive work environment, and commitment to inclusion and diversity.

Benefits

Competitive salary and compensation plan

Corp Social Responsibility Day

On-site parking

Safety committed work environment

Qualifications

• One year of relevant field experience preferred.
• Experience in the electronic and security industry preferred.

Responsibilities

• Respond to customer service calls and diagnose issues.
• Provide technical support and mentorship to staff.
• Complete detailed service reports for accurate invoicing.

Skills

Exceptional customer focus

Basic programming skills

Mechanical and electrical aptitude

Good communication skills

Organizational skills

Basic computer skills

Tools

Hand and power tools

MS Office (Outlook, Word, Excel)

Job description

Overview

Convergint is currently recruiting for a Junior Security Technician to join our Ottawa location. Under direct supervision, you will be responsible for installing, programming, system start-up/check-out, certification, and related customer training on assigned security projects which are typically small to medium projects that are often less complex. The position may also work on larger projects with greater complexity as needed and able.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Responds to all types of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair and debug a substantial variety of systems for complex problems. Uses advanced troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Commissions projects as necessary.
• Identifies and resolves problems for all types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.
• Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
• Provides technical support to end users and field labour when applicable. Transfers knowledge and expertise to other technicians.
• Using technical knowledge, skills and experience, acts as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• May provide guidance to workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.

What You’ll Need

• Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
• Developing technical skills and experience related to electronic security systems
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
• Basic mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.)
• Frequent visits to jobsites are required. Minimal overnight travel is required. Valid driver’s license required.
• Good verbal, written and interpersonal communication skills
• Basic organizational skills and the ability to handle multiple projects simultaneously.
• Good computer skills including exposure to MS Office applications (Outlook, Word, Excel)

Requirements

• Minimum of one year of previous, relevant field experience preferred.
• Experience in the electronic and security industry preferred.

Company Benefits And Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Work environment committed to safety
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• On-site parking
• And much more…

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

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