Junior IT Specialist - Remote End-User Support

Yellow Brick Games; Quebec; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A growing gaming company in Quebec City is looking for a Junior IT Specialist to provide end-user support. You will respond to IT inquiries, manage IT assets, and assist with troubleshooting. Ideal candidates are bilingual in French and English, proactive in learning new technologies, and possess at least 2 years of relevant experience. The role offers flexibility with potential remote work options.

Qualifications

• Fluency in French and English, spoken and written.
• Ability to support and present ideas in a user-friendly language.
• Minimum 2+ years of relevant education or job experience.
• Ability to participate in an on-call rotation program.

Responsibilities

• Respond to IT Helpdesk messages, calls, emails, and tickets.
• Contribute to knowledge base development for technical improvements.
• Monitor and maintain IT asset inventory.
• Install, configure, and troubleshoot end-user workstations.

Skills

Bilingual (French and English)

User-friendly communication

IT troubleshooting

Knowledge of Microsoft technologies

Education

Relevant education or job experience (2+ years)

Tools

Azure

Kubernetes

Docker

Job description

A growing gaming company in Quebec City is looking for a Junior IT Specialist to provide end-user support. You will respond to IT inquiries, manage IT assets, and assist with troubleshooting. Ideal candidates are bilingual in French and English, proactive in learning new technologies, and possess at least 2 years of relevant experience. The role offers flexibility with potential remote work options.