Junior IT Analyst

CuBE Packaging Solutions Inc.; Aurora; On-site; CAD 50,000 - 70,000; Full time

Job summary

A manufacturing company in York Region is seeking an IT Support Specialist to act as a business partner between IT and other key functions. Responsibilities include troubleshooting, software installations, and managing user accounts in MS Active Directory. Candidates should have excellent communication skills and a Bachelor's degree in computer science or relevant coursework. Benefits include health coverage and a bonus structure.

Benefits

Extended Dental, Health and Vision coverage

RRSP match

Bonus potential

Free on-site parking

Qualifications

• Bachelor's degree in computer science or 2 years of relevant college coursework required.
• Additional experience may substitute for education.

Responsibilities

• Fielding helpdesk calls and tickets related to end user issues.
• Software installations and software troubleshooting.
• Documenting procedures and troubleshooting steps.
• Resolving viruses and malware outbreaks.

Skills

Excellent verbal and written abilities

Customer service and team oriented

Strong problem solving and analytical skills

Strong organization skills

Ability to remain calm under pressure

Highly self-motivated and self-directed

Ability to analyze and communicate effectively

Ability to learn and apply new technologies

Education

Bachelor's degree in computer science or relevant coursework

Tools

Windows 11

Microsoft Azure

Microsoft Office 365

Active Directory

Microsoft platform products

Job description

Overview

This position will act as a business partner between IT and other key business functions, such as: Finance, Accounting, Supply Management, Sales & Marketing and Human Resources. Candidate will work as a member of the IT team responsible for administering and implementing IT Systems.

Responsibilities

• Fielding helpdesk calls and tickets related to end user issues
• End user orientation and training related to IT
• Software installations and software troubleshooting
• PC troubleshooting, repairs and setup of new desktops and laptops
• Setup and managing printers and print queues
• Manage and assign security cards
• End user support Teams phone system
• End users support wireless access points and devices
• Setting up and administering Office 365 email accounts
• Setting up and administering user accounts in MS Active Directory
• Setting up and administering mobile devices (cell phones, tablets, etc.) when required
• Documenting procedures and system changes, and troubleshooting steps
• Resolving viruses and malware outbreaks
• Security patch management review and applying security patches
• Assisting, as needed in approved IT maintenance activities
• Following and complying with Cube Management System (CMS)
• Other duties as assigned

Skills

• Excellent verbal and written abilities
• Ability to converse clearly and fluently
• Customer service and team oriented
• Strong problem solving and analytical skills
• Strong organization skills
• Ability to remain calm under pressure
• Highly self-motivated, self-directed, and attentive to detail
• Ability to analyze, understand, and effectively communicate with end users and management
• Ability to learn, understand, and apply new technologies

Education / Experience

• Bachelor's degree in computer science or 2 years of relevant college coursework required. Additional experience may substitute for education

Technology

• Windows 11
• Microsoft Azure
• Microsoft Office 365
• Active Directory
• Microsoft platform products

Standard Hours of Work

• Common work schedule is Monday through Friday - 8:30am to 5:00pm
• Working off hours on site or remotely required

Benefits

• Extended Dental, Health and Vision coverage
• RRSP match
• Bonus potential in addition to base pay
• Free on-site parking