Junior Business Analyst

Queen's University; Eastern Ontario; On-site; CAD 60,000 - 75,000; Full time

Job summary

An academic institution in Kingston, Ontario, is seeking a Junior Business Analyst to analyze and improve business processes and information systems. The role includes reviewing business requirements, conducting research, and providing user support. The ideal candidate has a relevant diploma and 3 to 5 years of experience. Join us in making informed decisions and enhancing operational efficiency.

Qualifications

• Requires more than 3 to 5 years of related experience.
• Practical knowledge of specialized methods and processes.

Responsibilities

• Analyze and improve business processes and information systems.
• Review and edit business requirements.
• Conduct research and develop documentation.

Skills

Interpersonal skills

Problem-solving

Research skills

Attention to detail

Education

Three-year Community College Diploma or Three-Year Bachelor Degree

Job description

Competition Number: J1125-0419 | Position Title: Junior Business Analyst | Position Number (Final): 00508757 | Employee Group: Support Staff | Job Category: Information Technology | Department or Area: Salesforce | Location: Kingston, Ontario, Canada (Hybrid) | Salary: $60,775.00 - $74,105.00/Year | Grade: 07 | Hours per Week: 35 | Job Type: Term | Length of term: 15 months | Shift: 7 Monday - Friday | Number Of Positions: 1 | Date Posted: November 17, 2025 | Closing Date: December 2, 2025

Job Summary

Reporting to the Director, Digital Solutions, the Junior Business Analyst provides support in analyzing and improving business processes and information systems for Smith School of Business. Working collaboratively with staff, faculty, and project teams, the role assists in reviewing and editing business requirements, conducting research, and developing documentation to address system changes and process enhancements. The incumbent contributes to identifying issues and recommending improvements to ensure efficient and effective operations. The incumbent monitors and tracks issues, ensuring timely resolution, and provides regular updates to project teams and stakeholders. Through attention to detail and proactive problem-solving, the Junior Business Analyst supports the delivery of quality solutions that meet stakeholder needs and enable informed decision-making.

This position provides expertise to aid in the planning, design and development of technical resources. This position translates business requirements into an implementation plan with clients and members of the team. This position updates project managers, sponsors of progress towards objectives, and ensures issues are logged and resolved.

Job Description

What you will do

• Reviews and edits business requirements and processes, and provides regular updates to project managers and client groups.
• Conducts research, develops detailed queries, and addresses information systems changes and business process improvements.
• Recommends system and business process improvements on information system and business process issues.
• Ensures issues are identified, tracked, reported and resolved in a timely manner.
• Coordinates and develops training content, and supports the coordination and/or delivery of training.
• Provides user support, and 3rd level help desk support.
• Ensures updates and changes to any application configurations meet change management and security specifications.
• Other duties as required in support of the department and/or unit.

Required Education

• Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent. In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.

Required Experience

• More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements

• Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification/or work experience.
• Provide consultation and advice on non-straightforward and/or complex issues.
• Interaction with others typically requires interpersonal skills and the ability to understand and influence.
• Adapt messages to meet the needs of the intended audience.
• Build relationships, trust and credibility.
• Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
• Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Participate in project team meetings and develop individual project plans.
• Lead procedural or technological change within a unit.
• Identify new problems and seek information and input to fully understand the cause of problems.
• Identify opportunities to improve the effectiveness and efficiency of work processes.
• Draw logical conclusions and provides opinions and recommendations.
• Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
• Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail].