Job Opportunities Account Manager Contract Sales

the Schindler Group; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading engineering firm is looking for an Account Manager – Contract Sales based in Vancouver, BC. This role involves managing existing client accounts, developing new business opportunities, and fostering strong relationships. Candidates should have experience in customer service, excellent communication skills, and the ability to work independently. The position offers a competitive salary and a range of benefits, including health plans, tuition reimbursement, and a robust commission structure.

Benefits

Competitive salary

Bonus Incentive Program

Health, Dental & Vision Plans

Paid Time Off

Tuition Reimbursement

Group RRSP with Company Match

Qualifications

• Experience in account management, sales or customer service.
• Demonstrated ability to develop a strong sales pipeline.
• Strong written and verbal communication skills.

Responsibilities

• Manage existing accounts while developing new ones.
• Build long-term relationships with customers.
• Monitor contract performance and take actions to improve satisfaction.

Skills

Customer service experience

Sales experience

Strong communication skills

Business acumen

Knowledge of SAP

Tools

SAP

CRM systems

Job description

We Elevate... Quality of urban life

Our elevators, escalators and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team you’ll discover meaningful work that enhances the quality of life for communities and contributes to making places more accessible, inclusive and sustainable for all. We combine innovation, safety and high ethical standards ensuring respect both among colleagues and for the world around us. By joining us you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian headquarters in Toronto, Ontario Schindler Elevator Corporation specializes in latest‑technology engineering as well as mechanical and micro‑technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well‑known buildings throughout Canada including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport and Vancouver Canada Line.

Account Manager – Contract Sales

Your main responsibilities

The Account Manager – Contract Sales role is responsible for managing a variety of existing accounts and developing new ones within the BC region. You will be tasked with securing profitability, recoveries and growth in portfolio. You will maintain and build strong relationships with existing and potential new clients, working closely with our operational teams. Personal targets will be set to ensure their achievement. We are looking for a dynamic individual who brings market knowledge and the tenacity to develop existing accounts proactively and secure new business opportunities. You will also be responsible for the growth of our Digital Services.

Main Responsibilities:

• Build strong long‑term relationships with customers acting as their primary contact for service needs and contract discussions.
• Understand each customer’s site operations and priorities to tailor maintenance and service solutions that improve safety, uptime and building performance.
• Proactively protect and grow the service portfolio by renewing contracts, extending terms and identifying opportunities for additional services.
• Convert new installations and expiring warranties into ongoing maintenance agreements by clearly communicating service value and lifecycle benefits.
• Promote and upsell digital and value‑added services (remote monitoring, inspections, upgrades) that enhance reliability and customer peace of mind.
• Conduct regular customer visits, reviews and presentations to discuss performance, address concerns and identify improvement opportunities.
• Respond promptly to customer enquiries and collaborate with service operations and field technicians to resolve issues and ensure a positive customer experience.
• Work closely with internal teams to prepare service proposals, quotations and tenders that align with customer needs and company guidelines.
• Maintain accurate records in CRM and reporting tools, keeping account status, activities and opportunities up to date.
• Monitor contract performance, cancellations and feedback and take action to retain customers and improve satisfaction.
• Represent the company’s values and safety culture in all customer interactions, promoting trust and long‑term partnership.

What you bringh3>

• Customer service, sales or account management experience.
• Interest in learning about the industry (experience is a bonus but not required).
• Demonstrated record of identifying new business and developing pipeline.
• Ability to develop a strong long‑term sales pipeline.
• A self‑starter with strong business acumen.
• Strong communication skills – both written and verbal.
• Experience working with SAP and CRMs would be advantageous.
• Driver’s licence and willingness to travel.

Whats in it for you

• Competitive Salary (commensurate with experience).
• Competitive Bonus Incentive Program or Commission Plan.
• Wide range of professional and leadership development opportunities.
• Competitive Extended Health, Dental & Vision Plans.
• Generous Paid Time Off Plans.
• Tuition Reimbursement Program.
• Competitive Group RRSP with Company Match.

We Elevate Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! Discover more on our career website.

By submitting this application you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third‑party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Location: Vancouver, BC, Canada
Job ID: 85213