ITSM Process Consultant | ServiceNow Expert | 50% Travel

ServiceNow; Toronto; Hybrid; CAD 95,000 - 130,000; Full time

Job summary

A leading technology firm in Toronto is seeking a Sr. Business Process Consultant to guide ITSM workflows for clients. You will lead design workshops, translate business needs into functional stories, and manage multiple projects while supporting customer engagement. The ideal candidate has extensive consulting experience, strong communication skills, and a background in ITSM. This role may require travel up to 50%.

Qualifications

• Familiarity with ITSM frameworks like ITIL or IT4IT.
• Proven ability to lead customer-facing projects and deliver solutions.
• Experience with cloud computing and digital transformation.

Responsibilities

• Act as process expert for ITSM workflows using ServiceNow.
• Drive ITSM process definition and gap analysis workshops.
• Manage multiple projects while promoting continuous improvement.

Skills

Experience integrating AI into work processes

Strong problem-solving mindset

Excellent written and verbal communication

Strong interpersonal skills

Ability to analyze ITSM strategies

Education

5+ years of consulting experience

5+ years of ITSM implementation experience

Tools

Visio

PowerPoint

Word

Job description

A leading technology firm in Toronto is seeking a Sr. Business Process Consultant to guide ITSM workflows for clients. You will lead design workshops, translate business needs into functional stories, and manage multiple projects while supporting customer engagement. The ideal candidate has extensive consulting experience, strong communication skills, and a background in ITSM. This role may require travel up to 50%.