IT Technician L1/L2 [#4894]

Alteo Inc.; Laval (administrative region); On-site; CAD 30,000 - 60,000; Full time

Job summary

A technology solutions provider is looking for a Level 1 and 2 IT Technician for a contract position in Laval. Responsibilities include installing and configuring IT equipment, providing support to users, managing inventory, and contributing to IT support automation. Candidates should have a DEC in IT or equivalent, with at least 5 years of relevant experience. Bilingual in English with strong teamwork and communication skills is essential. The role is 100% on-site.

Qualifications

• Minimum 5 years of experience in a similar position.
• Proficient in Windows 10 & 11 and mobile device management.
• Basic networking knowledge required.

Responsibilities

• Install and configure workstations and software.
• Provide technical support to users on-site and remotely.
• Manage IT equipment inventory and stock.
• Ensure software is up to date and compliant.

Skills

Technical support

User training

Inventory management

Troubleshooting

Bilingual in English

Attention to detail

Teamwork

Education

DEC in IT or equivalent

Tools

Microsoft 365

Intune

Active Directory

Job description

Alteo is looking for a Level 1 and 2 IT Technician for a contract position based in Laval. Three-month contract with the possibility of permanent employment. 100% on-site.

Responsibilities:

• Install, configure, and maintain workstations, printers, peripherals, mobile devices, and software
• Provide technical support to users (on-site and remotely)
• Train and assist users with internal IT tools
• Manage IT equipment inventory and stock
• Diagnose and resolve hardware or software failures
• Ensure operating systems and software are up to date
• Manage user accounts and access rights (Active Directory, O365, etc.)
• Apply internal IT management procedures
• Contribute to the deployment and maintenance of security rules (updates, Intune deployment, etc.)
• Participate in the evolution of IT support automation using Microsoft Intune and Microsoft Entra

Profile:

• DEC in IT or equivalent
• 5+ years of experience in a similar position
• Proficiency in office environments (Microsoft 365 and Windows 10 & 11)
• Proficiency in managing iPhone, iPad, and Android devices
• Basic knowledge of networking
• Proficiency in remote support tools, primarily Intune
• Knowledge of cybersecurity (an asset)
• Bilingualism in spoken and written English, as the position involves working with English-speaking suppliers and customers
• Excellent teamwork skills and a positive attitude
• Autonomy, resourcefulness, and proactivity
• Responsibility and attention to detail
• Excellent interpersonal, leadership, and communication skills, both verbal and written