IT Technician, Infrastructure Operations - Northern Region

Department of National Defence/Ministère de la défense nationale; Yellowknife; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A government department in Canada is looking for IT support professionals. The role involves providing technical assistance for IM/IT systems and supporting users in various environments. Applicants should have a related post-secondary diploma and experience with Windows operating systems. The position offers a flexible hybrid work model with a focus on creating an inclusive workforce.

Qualifications

• Providing IM/IT guidance to end users in a workplace or educational setting.
• Installing and providing technical support for Windows operating systems.

Responsibilities

• Providing technical support for IM/IT systems.
• Supporting end users with IT-related inquiries.

Skills

Integrity and respect

Problem-solving

Collaboration

Initiative

Effective communication

Education

Graduation from a two-year post-secondary program in computer science or related field

Tools

Windows 10/11

Active Directory

Cloud environments (GCP, AWS, Azure)

Job description

Assessment overview

Important messages

We are committed to an inclusive and barrier-free work environment, including the hiring process. If you need accommodations during any phase of the evaluation process, please use the contact information below to request specialized accommodation. All information related to accommodation will be kept confidential.

• Assessment accommodation: when you apply, you are applying to an inventory for future vacancies. Applicants who meet qualifications may be contacted for further assessment as positions become available.
• The first applications will be collected on October 14, 2025. Apply before this date to be considered for immediate vacancies.
• The second round of applications will be collected on November 18, 2025.

How the process works:

1. Read the advertisement and indicate interest by applying online.
2. Submit your resume and answer screening questions in the online application.
3. Qualified candidates may be contacted for further information or assessment if matched to opportunities.

Self-declaration is encouraged to reflect employment equity groups. Indicate the designated group(s) you belong to in the online application under Employment Equity.

Location and mobility

Interests in other locations are welcome. This process supports mobility and accessibility across Department of National Defence locations. Regional processes exist for specific locations. You may apply to regional postings; results may be applied to multiple processes where applicable.

Operational and location notes:

• Positions may be filled at various locations; some may require on-site presence or travel.
• Some opportunities may be for temporary acting appointments, assignments, or secondments outside your current location.

Position information and language

Formal English language requirements apply. This process may be used to staff identical or similar positions with varying tenure, language profiles, and conditions of employment at the Department of National Defence, including the Canadian Coast Guard.

Designated hybrid work expectations: employees may work at their designated worksite at least 3 days per week or 60% of a regular schedule; some roles may require full-time on-site presence.

Positions to be filled: Number to be determined

Education and experience

Essential qualifications and experience include:

1. EDUCATION: Graduation from a two-year post-secondary program with a specialization in computer science, information technology, information management, or related field.
2. EXPERIENCE: Providing IM/IT guidance to end users in a workplace or educational setting (internships considered).
3. EXPERIENCE: Installing and providing technical support for Windows operating systems (Windows 10/11) in a workplace or educational setting (internships considered).

Notes on education and alternatives may apply as described in the original posting (adjustments may be made at manager’s discretion).

Competencies and abilities

• CO1. Demonstrating integrity and respect
• CO2. Thinking things through
• CO3. Working effectively with others
• CO4. Showing initiative and being action-oriented
• CO5. Communication: writing, oral expression, non-verbal communication, and active listening

AB1. Ability to solve problems related to basic IT operations

Additional experience (may be assessed later)

• AEX1. Experience working or volunteering in a mixed civilian and military environment
• AEX2. Experience providing IM/IT technical support in a Helpdesk or Desktop Support role
• AEX3. Experience administering Active Directory
• AEX4. Experience configuring and managing networks in cloud environments (GCP, AWS, or Azure)

Organizational needs and equity

The Department of National Defence aims to create a diverse and inclusive workforce. Selection may consider self-declaration for designated groups: Indigenous Peoples, visible minorities, persons with disabilities, and women. We encourage indicate belonging in your application. Preference may be given to certain eligible groups and to spouses or partners of serving Armed Forces members where applicable.

Operational requirements and other information

• Operational requirements may include possession of a driver's license, willingness to travel, ability to work overtime, attend required training, and lifting/carrying IT equipment up to 20 kg.
• Reliability Status security clearance may be required.
• Applicants must use a valid, functioning email address and be aware that information in the process may be used to evaluate qualifications and conduct.
• All information obtained during the process may be used for evaluation. Assessments and questions must remain confidential and must be completed independently.

Links to ethics and policies are provided in the original posting for reference. If you have limitations in submitting online, contact us for alternate arrangements prior to the closing date.

Disclaimer

Persons are entitled to participate in the appointment process in the official language of their choice. Only online applications are accepted for this opportunity.