IT Technician

Insight Global; Calgary; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading construction company in Calgary is seeking an IT Technician for a 6-month onsite contract with the potential for full-time conversion. The role involves providing first-level support, managing daily ServiceNow tickets, and resolving hardware/software issues including computer setups and Teams configurations. The ideal candidate will have 2+ years of experience in IT troubleshooting, excellent communication skills, and a customer-focused mindset, supporting various users from executives to office staff.

Qualifications

• 2+ years of experience troubleshooting IT hardware and software issues.
• Experience setting up and troubleshooting Microsoft Teams and AV rooms.
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-level support for IT-related queries.
• Manage 20–30 daily ServiceNow tickets.
• Resolve hardware/software issues including computer setups.

Skills

Troubleshooting IT hardware and software issues

Communication skills

Customer-service mindset

Coordination skills

Education

CompTIA A+ certification

Tools

ServiceNow

Microsoft Teams

Apple products (iPhones, iPads)

Job description

Job Description

Insight Global is seeking an IT Technician to join a leading construction company onsite at the Calgary office, 5 days a week. This is a fast-paced, dynamic role requiring adaptability, strong troubleshooting skills, and a customer-focused mindset. Responsibilities include providing first-level support, managing 20–30 daily ServiceNow tickets, general IT-related queries and resolving hardware/software issues such as computer setups, boardroom AV, and Teams configurations. This is a 6-month contract with the intention to convert to full-time.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of experience troubleshooting IT hardware and software issues, with a basic understanding of networking concepts (routers, switches, DNS).
• Experience in Windows environments, with experience setting up and troubleshooting Microsoft Teams and AV rooms.
• Hardware experience with Apple products including iPhones and iPads (ios environment).
• Excellent communication and problem-solving skills with a strong customer-service mindset, supporting users at all levels—including high-demand executives and office staff.
• Strong coordination skills, with the ability to work well within a team.
• Ability to manage and resolve technical issues independently while coordinating with internal IT teams for escalation when necessary.
• Valid driver's license and willingness to travel to local project sites after training. Occasional travel across Alberta and Canada; company vehicles available. Prior experience working within the construction or warehousing industry.
• The CompTIA A+ certification or any other relevant certifications.