IT Support Technician — Helpdesk Pro for Windows & 365

La Maison Simons; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail company in Quebec is looking for an IT Support Technician who will provide technical support and assistance to users. The role includes diagnosing and resolving technical issues, managing support requests, and participating in team collaboration for ongoing service improvement. The ideal candidate should have 3-5 years of experience in technical support, a diploma in IT or a related field, and be bilingual in French and English. A supportive work environment with multiple benefits is offered.

Benefits

Telemedicine service

Group insurance with employer contribution

Full training facility

Discount on purchases

Cafeteria service

Qualifications

• 3 to 5 years of experience in technical support.
• Good organizational skills and attention to detail.
• Ability to work in a team and collaborate with various departments.

Responsibilities

• Provide technical support to users.
• Diagnose and resolve issues related to workstations and software.
• Manage support requests through a ticketing system.

Skills

Technical support experience

Bilingualism (French/English)

Customer service orientation

Windows environments knowledge

Microsoft 365 suite

JIRA

Confluence

Organizational skills

Education

Diploma in IT support, networking, or related field (DEP, DEC, or AEC)

Job description

A retail company in Quebec is looking for an IT Support Technician who will provide technical support and assistance to users. The role includes diagnosing and resolving technical issues, managing support requests, and participating in team collaboration for ongoing service improvement. The ideal candidate should have 3-5 years of experience in technical support, a diploma in IT or a related field, and be bilingual in French and English. A supportive work environment with multiple benefits is offered.