IT Support Technician

La Maison Simons; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail company in Quebec is looking for an IT Support Technician who will provide technical support and assistance to users. The role includes diagnosing and resolving technical issues, managing support requests, and participating in team collaboration for ongoing service improvement. The ideal candidate should have 3-5 years of experience in technical support, a diploma in IT or a related field, and be bilingual in French and English. A supportive work environment with multiple benefits is offered.

Benefits

Telemedicine service

Group insurance with employer contribution

Full training facility

Discount on purchases

Cafeteria service

Qualifications

• 3 to 5 years of experience in technical support.
• Good organizational skills and attention to detail.
• Ability to work in a team and collaborate with various departments.

Responsibilities

• Provide technical support to users.
• Diagnose and resolve issues related to workstations and software.
• Manage support requests through a ticketing system.

Skills

Technical support experience

Bilingualism (French/English)

Customer service orientation

Windows environments knowledge

Microsoft 365 suite

JIRA

Confluence

Organizational skills

Education

Diploma in IT support, networking, or related field (DEP, DEC, or AEC)

Job description

Are you passionate about technology and enjoy helping people solve their IT problems? Are you looking for a dynamic environment where your expertise truly makes a difference every day?

The role of IT Support Technician is made for you! You will be responsible for providing technical assistance to users, ensuring the proper functioning of computer equipment, and contributing to the overall efficiency of IT services.

Key Responsibilities

• Provide technical support to users.
• Diagnose and resolve issues related to workstations, software, printers, and peripherals.
• Install, configure, and update computer equipment (desktops, laptops, printers, etc.).
• Manage support requests through a ticketing system.
• Document interventions, solutions, and procedures in the knowledge base.
• Perform basic user account management (creation, modification, deletion).
• Participate in maintaining and updating the equipment inventory.
• Apply cybersecurity best practices and raise user awareness when needed.
• Escalate more complex issues to the appropriate support level.
• Collaborate with other IT team members to ensure continuous service improvement.
• Suggest improvements to existing processes and tools.
• Participate in training or mentoring less experienced colleagues.

Desired Profile

• 3 to 5 years of experience in technical support.
• Diploma in IT support, networking, or a related field (DEP, DEC, or AEC).
• Good knowledge of Windows environments, Microsoft 365 suite, collaboration tools (Teams, Outlook, OneDrive), JIRA, and Confluence.
• Ability to diagnose and resolve technical issues independently and efficiently.
• Strong customer service orientation, excellent communication skills, and a professional attitude.
• Good organizational skills, attention to detail, and ability to manage multiple priorities.
• Ability to work in a team and collaborate with various departments.
• Bilingualism (French/English) required or considered an asset, depending on the company’s context.
• Must be available one evening and one weekend day.

Benefits Available

• Telemedicine service and Employee Assistance Program for staff and their families.
• Group insurance and RRSP plan with employer contribution.
• Full training facility with changing rooms and kinesiology services.
• Discount on purchases at La Maison Simons.
• Cafeteria service offering a varied and affordable menu.

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