IT Support Engineer

WE Communications; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading communication firm in Toronto is seeking an IT Support Specialist to provide technical assistance and troubleshooting for various IT issues. The ideal candidate will have at least 1.5 years of experience, a bachelor's degree in Computer Science or a related field, and proficiency in operating systems like Windows and macOS. This role includes managing IT tasks from onboarding to user separation and maintaining office IT standards.

Qualifications

• At least 1.5 years of experience in technical support.
• Proficiency in Windows and macOS.
• Strong verbal and written communication skills.

Responsibilities

• Provide technical assistance and troubleshooting.
• Manage office IT and IT equipment inventory.
• Log and manage tickets in ITSM system.

Skills

Technical support

Problem-solving

Communication skills

Attention to detail

Education

Bachelor's degree in Computer Science or a related field

Tools

Windows

macOS

Microsoft Office Suite

Job description

Responsibilities:

IT Support:

• Provide technical assistance and troubleshooting for hardware and software issues on desktops, laptops, printers, and other peripherals.
• Perform routine maintenance tasks such as system updates, antivirus scans, and system optimizations to maintain compliance.
• Assist in setting up and configuring workstations, mobile devices, and audio/visual setups.
• Responsible for managing security incidents and outages for area of geographic responsibility partaking in the IRP / ERBC as directed. Due to geographic isolation, possible need to take on the local lead role.

IT Administration:

• Manage office IT to documented IT standards and process.
• Manage inventory, via asset tracking for IT equipment and software license in ITSM system.
• Manage IT tasks that pertain to employee life cycle from onboarding to user separation.
• Log and manage tickets in ITSM system, following Incident and Problem Management process where applicable.
• Work with external suppliers for IT hardware procurement and repair.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Proven at least 1.5 years of experience in providing technical support and troubleshooting for hardware, software, and network issues.
• Proficiency in operating systems such as Windows and macOS is a must.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of networking concepts, protocols, and troubleshooting methodologies.
• Strong verbal and written communication skills, with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Attention to detail and ability to prioritize tasks in a fast-paced environment.