IT Support

Frontier Force Technology Pte Ltd; Alberta; On-site; CAD 50,000 - 70,000; Full time

Job summary

A technology company in Canada is seeking an experienced IT Support Specialist to provide technical assistance and ensure smooth operations. The role involves system administration, troubleshooting hardware and software issues, and assisting with the deployment of IT equipment. Ideal candidates should have a strong technical background and a customer-focused attitude. This position offers a dynamic work environment with growth opportunities.

Qualifications

• Strong technical background and problem-solving skills.
• Experience with Microsoft Azure and Microsoft 365.
• Ability to respond to IT support requests efficiently.

Responsibilities

• Provide system administration and support for on-premise and cloud infrastructure.
• Respond to IT support requests and troubleshoot issues.
• Assist with the installation and deployment of IT equipment.

Skills

Technical background

Problem-solving skills

Customer-focused attitude

Tools

Microsoft Azure

Microsoft 365

Job description

This role will be responsible for providing technical assistance and support to EUC users and ensuring the smooth operation. The ideal candidate should possess a strong technical background, excellent problem-solving skills, and a customer-focused attitude. This is a field support role.

Responsibilities:

• Provide system administration and support for on-premise and cloud infrastructure, including Microsoft Azure and Microsoft 365. Manage user accounts, perform system monitoring, troubleshoot issues, and implement security best practices to ensure reliable and secure IT operations across the organization.
• Respond to IT support requests from end users, either in person, via phone, or through the ticketing system. Troubleshoot hardware, software, and network issues, and resolve problems in a timely manner.
• Assist with the installation, configuration, and deployment of computer systems, laptops, printers, software applications, and other IT equipment.
• Manage user accounts, permissions, and access rights in various systems and applications. Ensure user onboarding and offboarding processes are executed accurately and efficiently.
• Troubleshoot network connectivity issues and work with the Network team to maintain a stable and secure network environment. To provide smart hand support for basic network devices installation and deployment.
• Perform routine maintenance tasks on computer systems, servers, and other IT equipment. Keep hardware and software up to date with the latest patches and updates.