IT Specialist (UTemp)

University of Toronto; Toronto; On-site; CAD 100,000 - 125,000; Part time

Job summary

A leading educational institution in Toronto is seeking a casual IT support staff member. The role involves responding to service requests, liaising with technical specialists, and training end-users on IT systems. Ideal candidates should possess strong professional skills and a commitment to diversity and inclusion. This position offers a pay rate of $36.46 per hour, with a flexible Monday to Friday schedule.

Qualifications

• Strong professional office skills and work ethic.
• Ability to respond to and categorize service requests.
• Experience in liaising with technical specialists.
• Knowledge of IT systems and troubleshooting skills.

Responsibilities

• Responding to end-user service requests.
• Identifying problems and establishing needs.
• Liaising with technical specialists to resolve issues.
• Training end-users on procedures and supported IT systems.
• Updating and maintaining service activities documentation.
• Troubleshooting networking connectivity issues.

Job description

Overview

UTemp is hiring! UTemp is the University of Toronto's short-term staffing service. The UTemp team handles each project with a unique hands-on approach to ensure we find the best candidate for the job. We strive to create long-lasting and successful relationships by finding individuals with strong professional office skills and work ethic.

UTM I&ITS is a modern service delivery operation, processing tens of thousands of incident, change, and service requests annually, and is the primary support and a vital enabler of the teaching, learning, and research mission at UTM. The scope of IT support includes all end-user devices, classroom A/V, and associated software. The incumbent will respond to and categorize all ticket intakes sent to the UTM Service Desk, manage support phone calls and e-mails, and prepare and edit knowledge base articles as required. In addition, the incumbent will liaise with the UTM community (students, staff, and faculty) on the support and services offered by I&ITS.

Responsibilities

• Responding to end-user service requests
• Probing for information from end-users to identify problems and establish needs
• Liaising with technical specialists to resolve end-user issues
• Training end-users on procedures and the use of supported IT systems
• Updating and maintaining service activities documentation
• Troubleshooting networking connectivity issues for end-users

Essential Qualifications

• Start date: October 6, 2025
• End date: February 6, 2026

Additional Details

• Closing Date: 10/17/2025, 11:59PM ET
• Employee Group: PM
• Appointment Type: Budget - Casual
• Schedule: Monday to Friday from 7:45am to 4:00pm
• Pay Scale Group & Hiring Zone: $36.46 per hour
• Job Category: Information Technology (IT)

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].