IT Specialist

Renrns; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading repair and supply company in Ottawa is seeking an experienced IT Specialist to support and enhance its IT infrastructure. The successful candidate will be responsible for daily maintenance, troubleshooting, and user support. Candidates should have 5-10 years of IT experience and proven customer service skills. The role offers a competitive compensation package in a collaborative work environment.

Benefits

Competitive compensation package

Career development initiatives

Qualifications

• 5-10 years experience in IT support role.
• Strong focus on customer service.

Responsibilities

• Installing and configuring hardware and software components.
• Troubleshooting hardware and software issues.
• Maintaining relationships with different employees and departments.

Skills

Proven experience in IT support or technical support roles

Strong troubleshooting skills

Excellent communication skills

Health and Safety conscious

Education

Certificate(s) in relevant field

Tools

Microsoft Endpoint Manager

Azure Active Directory

Windows

macOS

Linux

Job description

Overview

Position: IT Specialist

Location: Kanata, Ontario

Industry: Electronics repair and engineering solutions

About Renaissance

Renaissance is a leader in telecommunications, electronics and harsh environment repair, engineering, logistics and support solutions. We optimize the life cycles of our global customers by innovating what is available, to access the unavailable.

We offer a competitive compensation package and a business culture which rewards performance and a close-knit working team and initiatives to help you meet your career objectives.

For additional information on Renaissance, please visit our website at www.renrns.com.

Responsibilities

We are searching for an experienced IT Specialist to help Renaissance drive and evolve our IT infrastructure. The successful candidate will be responsible for daily maintenance and updates/upgrades of a variety of company assets and the infrastructure supporting them. The candidate will be the first point of contact for all IT-related issues, so a friendly and approachable demeanor is required.

• Installing and configuring hardware and software components
• Troubleshooting hardware and software issues
• Repairing or replacing hardware
• Upgrading systems to enable software compatibility
• Installing and upgrading security software and security systems to ensure network stability
• Performing tests and evaluations on software and hardware
• Offering information and support to users
• Maintaining relationships with different employees and departments

Education & Experience

• 5-10 years experience in IT support role
• Certificate(s) in relevant field are considered an asset

Additional Qualifications

• Proven experience in IT support or technical support roles with a strong focus on customer service
• Administering Azure Active Directory (AAD/Entra), including managing identities, groups, and roles, and understanding synchronization with on-premises Active Directory
• Utilizing Microsoft Endpoint Manager/Intune for managing and securing devices and applications.
• Proficiency in operating systems including Windows, macOS, and Linux.
• Familiarity with computer networking concepts such as LAN setup and firewall management.
• Strong troubleshooting skills in both software applications and computer hardware issues.
• A proactive approach to problem-solving with attention to detail
• Excellent communication skills to effectively interact with users at all levels of the organization.
• Ability to work independently as well as part of a team in a fast-paced environment.

• Health and Safety conscious
• Autonomous self-starter: can anticipate what needs to be done before being asked

Renaissance Repair & Supply values the diversity of our workforce. We are committed to providing access & opportunity to individuals with disabilities. We will provide reasonable accommodation throughout the recruitment and employment process. Should you require accommodation, please contact us at [e-mail].

This position may require exposure to confidential information. All applicants must meet the eligibility requirements of the Controlled Goods Directorate (CGD).

We thank you for your interest in Renaissance Repair and Supply. Please note that only those candidates selected for an interview will be contacted.