IT Service Desk Analyst - Student Growth & Benefits

Irving Oil; New Brunswick; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading energy company in Canada is seeking an Information Technology Service Desk Analyst to be a key point of contact for IT issues. You will provide troubleshooting support, training, and customer service across various platforms. The ideal candidate will possess solid communication skills and a year of post-secondary education. A previous help desk experience is a plus. This role offers professional development and student benefits like housing allowance and wellness support.

Benefits

Professional development programs

Housing allowance

Co-op fee reimbursement

Access to fitness facility

Volunteer and donation matching program

Qualifications

• Must be returning to school (University or College).
• Previous help desk experience is an asset.

Responsibilities

• Troubleshoot and resolve software and hardware issues.
• Provide training on MS Windows and MS Office suite.
• Prevent recurrence of problems by identifying root causes.
• Interact with customers via phone, chat, and email.

Skills

Good organization skills

Strong verbal and written communication skills

Customer service focus

Experience with Windows operating systems

Knowledge of MS Office/365 applications

Understanding of mobile technologies

Education

Completed at least one year of post-secondary education

Tools

MS Office Suite

Windows operating systems

Networks

Mobile phones

Job description

A leading energy company in Canada is seeking an Information Technology Service Desk Analyst to be a key point of contact for IT issues. You will provide troubleshooting support, training, and customer service across various platforms. The ideal candidate will possess solid communication skills and a year of post-secondary education. A previous help desk experience is a plus. This role offers professional development and student benefits like housing allowance and wellness support.